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Jobs · Customer Service · South Dakota

Retail Customer Service Associate

FedEx Office · Sioux Falls, SD · 3 days ago
Customer ServiceFull-time

About the role

The Store Consultant plays a crucial role in delivering a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This position requires a deep understanding of all aspects of the Store's operations, including print, signs & graphics, and shipping.

Responsibilities

  • Fulfills complex customer orders using order systems and provides accurate pricing information
  • Takes orders, coordinates activities in the Store, and provides product information
  • Operates and maintains a wide variety of equipment, moves boxes and equipment, stocks materials, manages the production queue and output, and manages complex projects
  • Manages retail supply and completes assigned tasks based on priority
  • Ensures all customer problems are resolved quickly and to the satisfaction of the customer
  • Communicates effectively with customers, vendors, and other team members
  • Maintains a safe, clean, and orderly retail Store
  • Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change
  • Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to provide optimal performance and availability
  • Supports FedEx Office quality initiatives and applies Quality concepts presented at training during daily activities

Requirements

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills
  • Ability to stand during entire shift, excluding meal and rest periods
  • Move and lift 55 pounds
  • Bend/twist at the waist and knees
  • Work with minimal supervision
  • Report regularly to work and maintain established business hours

Qualifications

  • High school diploma or equivalent education
  • 6+ months of specialized experience
  • Excellent verbal and written communication skills

Skills

Knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Excellent verbal and written communication skills. Ability to communicate effectively with customers, vendors, and other team members. Ability to perform work activities requiring cooperation and instruction. Ability to function in a fast-paced environment, under substantial pressure. Ability to maintain attention and concentration for extended periods of time. Ability to work with minimal supervision. Ability to report regularly to work and maintain established business hours in order to support the FedEx Office business; regular attendance and/or reporting could include regular attendance at a physical location and/or maintaining established business hours depending on the scope and nature of the position.

Benefits

Not specified

Pay

Additional Details: Quality Driven Management strives to deliver market-leading customer experience, business excellence, and financial return through a Quality-oriented culture and day-to-day application of Quality science. Suggests areas for improvement in internal processes along with possible solutions. Works with management to reduce company costs/wastes, and to optimize profitability in areas of responsibility. Applies Quality concepts presented at training during daily activities. Supports FedEx Office Quality initiatives.

Schedule

Not specified

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