Retail Customer Service Associate

About the Role

The Store Consultant consistently delivers a positive customer experience by utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This role is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. Responsibilities include taking orders, coordinating store activities, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Responsibilities

• Follow instructions from supervisors and assist team members in performing store functions, including training new team members.
• Demonstrate consultative behaviors to understand each customer’s individualized needs and recommend appropriate FedEx Office products and services.
• Provide expertise in printing, signs and graphics, and shipping product lines to ensure an outstanding customer service experience.
• Resolve customer problems quickly and to their satisfaction.
• Take complex customer orders using order systems and provide accurate pricing information.
• Assemble parcels and prepare goods for shipping, including wrapping, weighing, and labeling packages.
• Set up and operate printing, binding, and related equipment using customer-supplied materials.
• Maintain a safe, clean, and orderly retail store, including handling confidential customer data and managing documents and packages.
• Process financial transactions using a Point of Sale (POS) terminal, including handling cash and making change.
• Clean, repair, and stock all retail store printing and shipping equipment and supplies to ensure optimal performance.
• Stay current on retail store merchandising materials and ensure proper display of products and signage.
• Take preemptive action to prevent errors and waste, and complete required financial paperwork, including daily sales and bank deposits.
• Adhere to FedEx Office standard operating procedures, as well as legal, HR, safety, customer service, and security policies.
• Perform multiple tasks simultaneously with minimal supervision and look for opportunities to improve knowledge and skills.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Consistent ability to bend/twist at the waist and knees.
• Consistent ability to communicate effectively with customers, vendors, and team members.
• Consistent ability to perform work activities requiring cooperation and instruction.
• Consistent ability to function in a fast-paced environment under substantial pressure.
• Consistent ability to maintain attention and concentration for extended periods.
• Consistent ability to work with minimal supervision.
• Consistent ability to report regularly to work and maintain established business hours.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.

Pay

This compensation range is a reasonable estimate of the current starting salary range for this role: $19.70 - $23.17 per hour. Actual starting pay is determined by experience, market level, and other job-related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential.