Retail Customer Service Associate

About the role

The Store Consultant consistently delivers a positive customer experience to all customers, utilizing consultative skills to anticipate customer needs, suggest alternatives, and provide solutions. This customer service-focused team member is knowledgeable in all areas of the Store’s business, including print, signs & graphics, and shipping. They will be responsible for taking orders, coordinating activities in the Store, providing pricing and product information, and recommending appropriate FedEx Office products and services.

Responsibilities

• Follows instructions of supervisors and assists other team members in performing store functions.
• Assists in the training of store team members.
• Demonstrates consultative behaviors in a retail environment to understand each customer’s individualized needs.
• Provides customer expertise in printing, signs and graphics, and shipping product lines; recommends appropriate FedEx Office products and services.
• Provides an outstanding customer service experience by using consultative skills to anticipate customer needs, suggest alternatives, and find solutions.
• Resolves customer problems quickly and to the satisfaction of the customer.
• Takes complex customer orders using order systems and provides accurate pricing information.
• Assembles parcels and prepares goods for shipping by wrapping items, inserting them into shipping containers, weighing packages, and affixing labels.
• Sets up and operates printing, binding, and other related equipment using customer-supplied original media and documents.
• Maintains a safe, clean, and orderly retail Store.
• Ensures confidentiality of customer data and careful handling of documents, media, and packages.
• Processes financial transactions using a Point of Sale terminal (POS), including handling cash and making change.
• Cleans, repairs, and stocks all retail store printing and shipping equipment and supplies to ensure optimal performance and availability.
• Stays current on retail Store merchandising materials and ensures proper display of all retail area product and signage.
• Takes preemptive action to prevent errors and waste.
• Completes required financial paperwork and may assist with financial reporting, including daily sales, close-outs, and bank deposits.
• Follows FedEx Office standard operating procedures and adheres to legal, HR, safety, customer service, and security policies.
• Performs multiple tasks simultaneously.
• Looks for opportunities to improve knowledge and skills within the retail Store.
• Operates with minimal supervision.
• Adheres to all FedEx Office team member and retail store standards as outlined in the team member handbook.
• Supports FedEx Office Quality initiatives and suggests areas for improvement in internal processes.

Requirements

• High school diploma or equivalent education.
• 6+ months of specialized experience.
• Excellent verbal and written communication skills.

Essential Functions

• Ability to stand during entire shift, excluding meal and rest periods.
• Ability to move and lift 55 pounds.
• Ability to bend/twist at the waist and knees on a consistent basis.
• Ability to communicate effectively with customers, vendors, and other team members on a consistent basis.
• Ability to perform work activities requiring cooperation and instruction on a consistent basis.
• Ability to function in a fast-paced environment under substantial pressure on a consistent basis.
• Ability to maintain attention and concentration for extended periods of time on a consistent basis.
• Ability to work with minimal supervision on a consistent basis.
• Ability to report regularly to work and maintain established business hours to support the FedEx Office business.

Benefits

• Health, vision, and dental insurance.
• Retirement plans.
• Tuition reimbursement.

Pay

This compensation range is a reasonable estimate of the current starting salary range for this role: $20.75 - $24.37 per hour. Actual starting pay is determined by experience, market level, and other job-related factors permitted by law. Employees may be eligible for additional pay, premiums, or bonus potential.