Retail Custom Framing Manager

About the role

Lead and coach a team of framers who focus on building customer relationships while creating framing solutions for their art. Drive custom framing sales and assist customers in creating memorable framing solutions.

Responsibilities

• Assist Store Manager in leading and managing adherence to Standard Operating Procedures (SOPs) and Company programs to ensure compliance with applicable laws and requirements; ensure execution of Company policies and standards; hold team accountable for store conditions and results.
• Develop and coach the team’s selling behaviors.
• Lead the delivery of high‑quality custom framing solutions to customers on time by planning workload in partnership with the Store Manager.
• Achieve KPI’s and manage the framing team to achieve their role KPI’s.
• Review sales and production workload and build plans and sales‑floor time for networking.
• Manage and execute inventory management processes as assigned.
• Manage and execute shrink and safety programs.
• Serve as Manager on Duty (MOD).
• Assist with interviewing, onboarding, coaching, observing and training of new team members; support Talent Development activities; participate in performance‑management activities; utilize leadership competencies for continued self‑development.
• Partner with MODs daily on expectations of framing and other framers.
• Interact with others in an accepting and respectful manner; remain positive and respectful even in difficult situations; promote commitment to the organization’s vision and values; project a positive image and serve as a role model.
• Participate in truck unload and stocking processes to ensure truck standards are followed and completed within budget.
• Follow SOPs and Company programs and ensure a safe environment.
• Acknowledge customers, help locate product and provide solutions.
• Assist with omni‑channel processes.
• Perform other duties as assigned.

Requirements

• Minimum: Basic computer skills.
• Preferred: Previous custom framing experience; retail management experience; experience leading a sales team.
• Physical requirements: regular bending, lifting, carrying, reaching and stretching; ability to move throughout the store; ability to remain standing for long periods; lifting heavy boxes and frames and accessing high shelves by ladder or similar equipment.

Pay

Total Base Pay Range: $14.00 – $19.30 per hour. This position may be eligible for overtime compensation in accordance with state and local laws.

Schedule

Work hours include nights, weekends, and early mornings.

Benefits

• 401(k) with employer match
• Employee Assistance Program
• Medical, dental, and vision coverage
• Telemedicine services
• Flexible spending accounts
• Commuter benefits
• Tuition assistance
• Adoption assistance
• Various voluntary insurance options
• Employee discounts and access to partner discount programs