Retail Cosmetics Sales Leader - Prestige Beauty, Connecticut Post - Full Time

Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues.

About the role

As a Leader, Prestige Selling at Macy’s, you play a key role in driving sales, elevating the customer experience, and supporting the success of our Beauty department. As the expert across multiple prestige cosmetics brands, you combine strong product knowledge, leadership skills, and a passion for beauty to create a high-performing and customer-focused environment. In this role, you will lead by example—engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand strategies to grow market share. You will foster client loyalty, champion new product launches, and partner with vendors and store leadership to deliver consistent business results. Your ability to inspire others and stay on top of beauty trends makes you a trusted resource and a valued leader on the team.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Set the tone by reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends
• Lead through action—welcoming customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards
• Support merchandising updates and keep the space visually appealing and welcoming throughout the day
• Remind the team to share Loyalty benefits and ensure customers leave with everything they need
• Model collaboration, honesty, and care to support peers and the whole team

Requirements

• Available to work a flexible schedule including days, nights, weekends, and holidays
• 3–5 years of relevant retail, beauty, or leadership experience preferred
• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality
• Ability to understand and communicate effectively with customers, co-workers, and supervisors
• Ability to read and understand employment policies and safety rules/procedures in English

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Close vision, color vision, depth perception, and focus adjustment
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions

Benefits

• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance options)
• 401(k) match to invest in your future
• Paid time off and eight paid holidays
• Continuous learning and leadership development opportunities
• Colleague Resource Groups for community building
• Volunteer opportunities
• Merchandise discounts
• Performance-based incentives
• Annual merit review
• Employee Assistance Program with mental health counseling and legal/financial advice
• Eligible for sales commission

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.