Retail Cosmetics Sales Leader - Prestige Beauty, Summit Mall - Full Time

About the Role

As a Leader in Prestige Selling at Macy’s, you play a key role in driving sales, elevating the customer experience, and supporting the success of our Beauty department. As the expert across multiple prestige cosmetics brands, you combine strong product knowledge, leadership skills, and a passion for beauty to create a high-performing and customer-focused environment. You will lead by example—engaging with customers to deliver personalized service, coaching Beauty Advisors to meet performance goals, and executing events and brand strategies to grow market share. Your role involves fostering client loyalty, championing new product launches, and partnering with vendors and store leadership to deliver consistent business results.

Responsibilities

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results; implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Set the tone for the team by reviewing daily sales goals, staying informed on new launches, and maintaining a polished, organized counter.
• Lead by example on the sales floor—welcoming customers, maintaining a shoppable space, and ensuring testers are clean and well-stocked.
• Support team collaboration, honesty, and care to enhance customer service.
• Model finishing strong by ensuring customers leave with everything they need and ending interactions with a sincere thank-you.

Requirements

• Available to work a flexible schedule including days, nights, weekends, and holidays.
• 3–5 years of relevant retail, beauty, or leadership experience preferred.
• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment and cash registers to process transactions.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Access to Colleague Resource Groups and volunteer opportunities.
• Continuous learning and leadership development opportunities.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12–24 hours per week. Hours are dependent on business needs and colleague availability.