Retail Cosmetics Sales Counter Manager - Lancome, Summit Mall - Full Time

Job Summary

You will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences.

About the Role

Your role involves inspiring teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. You will analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business.

Responsibilities

• Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
• Lead by example, jumping in to support merchandising updates and keeping the space visually appealing and welcoming throughout the day.
• Coach team members to share Loyalty benefits, make sure customers leave with everything they need, and end each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• Model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.
• Oversee stock presentation, hygiene standards, and team performance to ensure an exceptional and polished brand experience.

Qualifications

• Deliver exceptional customer service through personalized consultations and expert product knowledge.
• Build lasting relationships with clients and drive client development through outreach and follow-up.
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results.
• Plan and execute in-store and vendor-led events to drive traffic and engagement.
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes.
• Resolve customer concerns in a professional and customer-first manner.
• Stay informed on new launches, best-sellers, and beauty trends to support team education.
• Manage multiple priorities in a fast-paced environment with strong attention to detail.
• Demonstrate flexibility, sound judgment, and a passion for the beauty industry.

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off and eight paid holidays
• Continuous learning and leadership development
• Volunteer opportunities

Pay

Competitive pay based on experience and qualifications.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. Hours are dependent on business needs and colleague availability.