Retail Cosmetics Sales Counter Manager - Clinique, Clackamas Town Center - Full Time
Job Overview
As a Counter Manager, you will lead a dynamic team of Beauty Advisors while managing all aspects of a specific cosmetics brand. Your role blends leadership, creativity, and customer engagement—delivering genuine hospitality through personalized consultations, expert product application, and a deep understanding of each customer’s beauty and style preferences. You’ll inspire teamwork to drive sales and elevate the customer experience by creating meaningful, long-lasting connections. With a strong focus on client development, you will cultivate a loyal customer base through outreach, follow-up, and consistent, personalized service. In addition to meeting and exceeding sales goals, you’ll analyze business performance, execute vendor events and promotions, and partner with vendors and store leadership to grow the business.
About the Role
We are part of an amazing story. Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Who You Are And What You Will Do
- Deliver exceptional customer service through personalized consultations and expert product knowledge
- Build lasting relationships with clients and drive client development through outreach and follow-up
- Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
- Plan and execute in-store and vendor-led events to drive traffic and engagement
- Maintain brand standards through proper merchandising, hygiene, and stock replenishment
- Acquire new customers by opening credit accounts and sharing loyalty benefits
- Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
- Resolve customer concerns in a professional and customer-first manner
- Stay informed on new launches, best-sellers, and beauty trends to support team education
- Manage multiple priorities in a fast-paced environment with strong attention to detail
- Demonstrate flexibility, sound judgment, and a passion for the beauty industry
Essential Physical Requirements
- Talking
- Lifting at least 25lbs.
- Standing for at least two consecutive hours
- Stooping, kneeling, crouching, and climbing ladders
- Reaching, including above eye level
- Frequent use of computers and other technology
What We Can Offer You
- Comprehensive health and wellness coverage
- 401(k) match to invest in your future
- Paid time off and eight paid holidays
- Continuous learning and leadership development
- Volunteer opportunities to build community
Additional Benefits
- Merchandise discounts
- Performance-based incentives/bonuses
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!
Information Regarding Hours Per Week Needed For Benefit Eligibility Purposes
Hours are dependent on business needs and colleague availability. Information regarding hours per week needed for benefit eligibility purposes can be found here.