Retail Cosmetics Sales Counter Manager - Benefit, Alderwood - Full Time

About the role

Macy’s is more than just a store; it’s a story. We’ve been part of memorable moments and milestones for countless customers and colleagues for over 160 years.

Responsibilities

• Inspire teamwork to reach sales goals and elevate the customer experience
• Create lasting connections with customers who are passionate about cosmetics, beauty, and fragrance
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results
• Develop and implement business driving events to achieve department goals
• Supervise proper presentation, organization, storing, and replenishment of stock
• Sell merchandise through effective customer service techniques and professional selling skills to reach personal productivity goals
• Meet and exceed your own and the company’s sales goals
• Work well with vendors to get the best business outcomes
• Manage vendor events and promotions, including scheduling and execution
• Maintain compliance with all hygiene standards
• Foster an environment of acceptance and respect that strengthens relationships, and ensures authentic connections with colleagues, customers, and communities

Requirements

• Demonstrated ability to lead a team effectively, providing guidance, support, and coaching to drive performance and engagement
• Proficiency in vendor line(s) and beauty trends serving as a knowledgeable resource in this area
• Capability to utilize metrics and analyze detailed reporting to develop action plans for achieving sales goals
• Strong communication skills, both written and verbal, to facilitate open and continuous communication within the team and across functional lines
• Excellent interpersonal skills, with the ability to work effectively with colleagues at all levels and across departments
• Ability to think creatively, strategically, and technically to address business challenges and opportunities
• Careful attention to detail in handling daily tasks, examining reports and making sure business goals are met
• Partnership with the Prestige and total Beauty team to drive line sales and deliver the customer experience

Qualifications

• Able to coach and provide feedback to Beauty Advisors to exceed daily goals
• Possess a passion and a business-minded attitude to succeed in a performance-based setting
• Able to resolve customer problems in a constructive and forward-looking way and of managing multiple tasks at once in a fast-paced environment
• Enthusiasm for the beauty industry and the skills to provide outstanding customer care
• Strong organizational skills to manage multiple tasks at once while maintaining superior results
• Flexible and able to use sound judgment in ambiguous situations
• Able to work well with vendors to get the best business outcomes
• Flexible availability, including days, evenings, weekends and holidays, with regular, dependable attendance and punctuality
• 3 to 5 years of relevant work experience

Skills

• Leadership
• Subject Matter Expertise
• Analytical Skills
• Communication
• Interpersonal Skills
• Creativity and Strategic Thinking
• Detail Orientation
• Collaboration

Benefits

• Comprehensive health and wellness coverage
• 401(k) match
• Paid time off
• Eighth paid holidays
• Continuous learning and leadership development
• Volunteer opportunities

What We Can Offer You

• A dynamic, inclusive environment
• Competitive pay
• Merchandise discounts
• Performance-based incentives
• Employee Assistance Program with mental health counseling and legal/financial advice

Essential Physical Requirements

• Prolonged periods (at least two consecutive hours) of standing/walking around the store or department
• Frequent use of computers and handheld electronic equipment
• Reaching, including above eye level, crouching, kneeling, stooping and color vision
• Lifting, constant moving, standing, reaching with arms and hands, stooping, kneeling, crouching, and climbing ladder
• Lifting and moving items weighing up to 25lbs.

About Us

This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!

Additional Information

• This job description is not all-inclusive and may not apply to colleagues covered by a collective bargaining agreement.
• Macy's Inc. reserves the right to amend this job description at any time.
• Macy's Inc. is an Equal Opportunity Employer, committed to an inclusive work environment.
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• This position may be eligible for performance-based incentives/bonuses.
• Benefits include 401k, medical/vision/dental/life/disability insurance options, PTO accruals, Holidays, and more.
• Eligibility requirements may apply based on location, job level, classification, and length of employment.
• Additional benefit details are available at macysJOBS.com.
• In addition to hourly rate, may receive 3% - 3% on commission eligible net sales.