Retail Cosmetics Sales Associate - MAC, Twelve Oaks - Full Time

About the Role

As a Cosmetic Sales Colleague—also known as a Beauty Advisor—you are the trusted expert our customers turn to for all things beauty. Passionate about both products and people, you play a key role in creating a personalized and inspiring shopping experience that builds confidence and drives sales. You’ll serve as both an educator and a beauty expert—offering expert advice, conducting product demonstrations, and providing tailored consultations that may include makeup application and skincare recommendations. Your deep product knowledge and ability to stay current on trends allow you to introduce customers to new items and innovations that match their unique needs and style.

Building lasting client relationships is at the heart of your role. You’ll proactively grow and manage a loyal client base through consistent follow-up, virtual outreach, and personalized service—always with the goal of exceeding expectations and achieving sales goals. By combining genuine hospitality, strong product knowledge, and a passion for beauty, you’ll help every customer leave feeling confident, cared for, and excited to return.

Responsibilities

• Deliver personalized beauty experiences by building relationships with customers, uncovering their needs, demonstrating product application, and educating them on the benefits and use of beauty products.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up-to-date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Begin each day by reviewing sales goals, learning about new arrivals and top-selling items, and staying informed on current trends and promotions.
• Offer a warm welcome, engage in friendly conversations, and create customer relationships to encourage repeat visits.
• Maintain a shoppable space by refreshing the counter and sales floor, updating signage and pricing, and assisting with merchandise moves.
• End interactions by sharing loyalty program benefits, ensuring customers have everything they need, and providing a sincere thank-you.
• Support teammates with honesty, care, and collaboration to better serve customers and communities.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• At least 1 year of customer service or selling experience.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash registers, and processing register transactions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules include weekend shifts. Hours depend on business needs and colleague availability.

Benefits

• Competitive pay and performance-based incentives.
• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building.
• Volunteer opportunities.
• Eligibility for sales commission.

Eligibility requirements may apply based on location, job level, classification, and length of employment. Additional benefit details are available at macysJOBS.com.