Retail Cosmetics Brand Expert - Jo Malone, Pentagon City - Full Time

Job Overview

As a Beauty Brand Expert at Macy’s, you are the go-to authority for your assigned brand, responsible for driving sales, elevating the customer experience, and leading with passion, expertise, and style. You serve as both a product educator and beauty enthusiast - creating personalized routines, demonstrating new trends, and helping customers look and feel their best.

How Our Beauty Brand Expert Leaders Spend Their Day

• Welcome customers with genuine hospitality, making eye contact, and starting friendly, personal conversations that build lasting relationships.
• Maintain a shoppable space by ensuring testers are clean and well-stocked, signage and pricing are current, and displays reflect brand standards.
• Lead the team by setting the tone, reviewing daily sales goals, staying informed on new launches, top-performing products, and current beauty trends.
• Remind the team to share Loyalty benefits, make sure customers leave with everything they need, and end each interaction with a sincere thank-you, often using the customer’s name and adding a personal touch.
• Model collaboration, honesty, and care - supporting your peers so the whole team can better serve our customers and communities.

Who You Are And What You Will Do

• Deliver exceptional customer service through personalized consultations and expert product knowledge
• Build lasting relationships with clients and drive client development through outreach and follow-up
• Review and analyze business performance of daily, weekly, monthly, seasonal, and annual sales results and implement strategies to grow business and improve results
• Plan and execute in-store and vendor-led events to drive traffic and engagement
• Maintain brand standards through proper merchandising, hygiene, and stock replenishment
• Collaborate with vendors, personal stylists, and store leadership to optimize outcomes
• Resolve customer concerns in a professional and customer-first manner
• Stay informed on new launches, best-sellers, and beauty trends to support team education
• Manage multiple priorities in a fast-paced environment with strong attention to detail
• Demonstrate sound judgment, and a passion for the beauty industry
• Acquire new customers by opening credit accounts and sharing loyalty benefits

Responsible For

• Acquiring new customers by opening credit accounts and sharing loyalty benefits

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders
• Reaching, including above eye level
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions

About Us

• This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives.