Retail Consultant | Aesop North Bridge | Full Time

Aēsop® has cultivated an inspiring and inclusive environment for over 35 years, supporting employees to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, home to 37 global brands and offering wide-ranging career growth opportunities. Our skin care approach involves meticulous attention to detail, using efficacious ingredients to create formulations that engage the self and senses. We balance people, planet, and profit, actively reducing our environmental footprint and are a certified B Corp committed to building a more sustainable and inclusive society.

About the role

As a Retail Consultant at Aesop, you are at the heart of cultivating exceptional experiences by introducing and selling our products through genuine and personalized conversations. We seek individuals passionate about our brand and its values, who connect authentically, master storytelling, and deliver unparalleled customer experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us.

Responsibilities

• Drive Personal Performance (40%)
  • Actively contribute to store goals by understanding and driving key performance indicators (KPIs).
  • Agree and action a personalized SMART monthly commercial plan with your Store Manager, breaking targets into weekly and daily goals.
  • Utilize data and insights to continuously optimize performance and identify opportunities for growth.
  • Share innovative ideas to enhance traffic, conversion, and customer loyalty.
• Customer Experience (40%)
  • Connect with customers through storytelling, understanding their needs, and projecting products into their world.
  • Craft exceptional and personalized customer journeys using Aesop’s unique approach: warm welcome, genuine engagement, thoughtful product demonstrations, and regimen building.
  • Confidently lead customers to the sink/fragrance area, demonstrating recommended products on the customer’s hand.
  • Ensure a memorable departure by offering full regimens, providing samples, and concluding with a warm invitation to return.
  • Embody Aesop's values in all actions, seeking support for continuous improvement.
• Commit to Learning & Development (10%)
  • Proactively complete retail induction and ongoing learning pathways (Methodos).
  • Prioritize practicing and refining customer experience capabilities, especially during quieter periods.
  • Attend and apply learning from all product and campaign training, sharing expertise with colleagues.
  • Actively seek feedback and coaching to develop your knowledge, skills, and career within Aesop.
• Execute Retail Essentials (10%)
  • Adhere to Aesop’s grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered.
  • Diligently complete stock, inventory, and store presentation tasks.

Requirements

• Experience working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences.
• A merchant mindset, both customer-focused and commercially driven.
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations.
• A deep passion for selling premium products and excitement for Aesop's offerings, including skincare and fragrance.

Benefits

• Hourly rate of $20.00.
• Monthly Incentive Program based on sales performance.
• Time Off: eligible for vacation, Paid Time Off, or Paid Sick Leave, depending on locality.
• Access to Company Perks, including VIP access to L’Oréal’s internal shop for discounted products.
• Learning & Development Opportunities: unlimited access to e-learnings, lunch & learn sessions, mentorship programs, and more.
• Access to Employee Resource Groups.
• Access to Mental Health & Wellness Programs.

At L'Oréal, we are dedicated to building a diverse, inclusive, and innovative workplace. If you’re excited about this role but your past experience doesn’t align perfectly with the qualifications listed, we encourage you to apply. You may be the right candidate for this or other roles.