Retail Consultant | Aesop Domain Northside | Part Time

About the role

At Aesop, we believe in cultivating exceptional experiences, and as our Retail Consultant, you are at the heart of it, introducing and selling our products through genuine and personalized conversations. We seek individuals whose passion for our brand and its unique values drives them to connect authentically, master the art of storytelling, and deliver unparalleled experiences. If you are customer-focused, commercially driven, eager to contribute to a dynamic retail environment, and committed to personal growth, we invite you to join us!

For over 35 years, Aesop has carefully cultivated an inspiring and inclusive environment in which our employees are supported and encouraged to thrive. Since 2023, Aesop has been part of the L'Oréal Groupe, founded in 1909 by Eugene Schueller and home to 37 global brands including Kiehl's, Lancôme, SkinCeuticals, Nyx, YSL and L'Oréal Paris, presenting wide-ranging opportunities for long-term career growth. Our approach to skin care involves meticulous attention to detail, using only the most efficacious ingredients to create formulations which stir the self and senses. The same meticulous approach is taken during our recruitment process, seeking out considered and inspired individuals with a wealth of perspectives who bring out the best in themselves and others. We aim to strike the right balance between people, planet and profit, actively reducing our footprint on the planet that generously sustains us. So far, this journey has led us to become a certified B Corp. We are committed to building a more sustainable and inclusive society.

Responsibilities

Drive Personal Performance (40%)

• Actively contribute to store goals by understanding and driving key performance indicators (KPIs)
• Agree and action a personalized SMART monthly commercial plan with the Store Manager in which targets are broken down into weekly and daily goals
• Utilize data and insights to continuously optimize performance and identify opportunities for growth
• Share innovative ideas to enhance traffic, conversion, and customer loyalty

Customer Experience (40%)

• Master the art of storytelling: connect with customers, understand their needs, and project products into their world
• Craft the exceptional and personalized customer journey with Aesop's unique approach, from a warm welcome and genuine engagement to thoughtful product demonstrations and regimen building
• Confidently lead customers to the sink/fragrance area with their hands, body and words and demonstrate recommended products on the customer's hand
• Ensure a memorable departure and build lasting relationships through attentive service, offer full regimens and provided samples, and conclude the interaction with a warm invitation to return
• Embody Aesop's values in all actions, seeking support for continuous improvement

Commit to Learning & Development (10%)

• Proactively complete retail induction and ongoing learning pathways (Methodos)
• Prioritize practicing and refining customer experience capabilities, especially during quieter periods
• Attend and apply learning from all product and campaign training, sharing expertise with colleagues
• Actively seek feedback and coaching to develop knowledge, skills, and career within Aesop

Execute Retail Essentials (10%)

• Adhere to Aesop's grooming guidelines and uphold retail standards, ensuring the "five senses" experience is consistently delivered
• Diligently complete stock, inventory, and store presentation tasks

Requirements

• Experience successfully working as part of a customer-focused team, ideally within retail or hospitality, with a keen eye for detail in selling and delivering tailored experiences
• A merchant mindset, both customer-focused and commercially driven
• Exceptional verbal and written communication skills, with confidence in tactile product demonstrations
• A deep passion for selling premium products and an excitement for Aesop's offerings, including skincare and fragrance
• Flexible scheduling availability, including the capacity to work 3 full days per week with at least one guaranteed weekend day
• Physical environment: must be able to work on the sales floor for extended periods, walk up and down a flight of stairs and/or ladder as necessary, and lift up to 25 lbs. on a regular basis

Pay & Benefits

• Hourly rate: $19.10
• Monthly Incentive Program — eligible based on sales performance for the month
• Access to Company Perks (VIP Access to L'Oréal's Internal Shop for Discounted Products)
• Learning & Development Opportunities (Unlimited Access to E-learnings, Lunch & Learn Sessions, Mentorship Programs, & More!)
• Employee Resource Groups
• Access to Mental Health & Wellness Programs