Retail Construction Project Manager

About the role

Lush Cosmetics North America is seeking a Retail Construction Project Manager to join our dynamic team. The ideal candidate will have a passion for the brand, our products, and delivering exceptional customer service. They will be responsible for supporting the North American Supply Store Program (SSP) and Construction team, managing projects from start to finish, and ensuring all aspects of retail shop fit-outs, renovations, and maintenance align with Lush’s values.

Responsibilities

• Supporting the North American SSP and Construction team
• Leading project management and organization of retail shop fit-outs, including quality, relevance, and timeliness of new shop construction, refits, and refreshes, closures, and store maintenance of existing shop locations
• Managing capital expenditure (Capex), working on estimates, verifying project actuals, and updating capex forecasts
• Ensuring project schedules are well planned and executed, collaborating with Retailers, SSP, Real Estate leasing, and finance
• Staying informed of industry best practices and project support
• Maintaining and developing project status/capex reports
• Assisting the retail team to accurately interpret construction information impacting the business
• Providing hands-on assistance and installation during new shop openings, refits, and refreshes, and closures
• Continually improving support to retail business by assessing needs and providing forward-looking insight
• Streamlining reporting processes to meet needs of both external and internal users
• Providing project-specific assistance to Retailers, all retail store teams, Shop and Space Planning Team, Property/Leasing, and Finance
• Maintaining up-to-date knowledge in products, design methods, and merchandising for sales, providing practical support, and having awareness of the details to deliver the best customer service and drive sales
• Partnering with SSP designers to deliver awe-inspiring projects
• Delivering the best customer service experience
• Performing other duties as required

Qualifications

• 5+ years of related experience in retail construction and project management, including effective management of budgets focused in the US (specialty stores, shopping malls, and metro streets)
• Demonstrated experience in a project lead role
• Demonstrated knowledge of carpentry and millwork (asset)
• Strong budget analysis and management skills
• Experience in phased construction projects in newly opened and existing retail stores
• Practical hands-on experience in the management of the design and construction process
• Ability to develop relationships and leverage business partners to complete tasks and achieve desired outcomes
• Ability to multitask and deal with competing priorities
• An appreciation and understanding of retail design and in-house skill set
• Ability to assist and install company furniture (know how all components that make up a retail space are built)
• Ability to interpret all MEP plans, architectural plans, and structural plans
• Strong analytical and problem-solving skills
• Exceptional written and verbal communication skills
• Ability to work hard and calmly under pressure to achieve deadlines
• Flexibility and dedication to work extra hours as needed
• Able to work independently in a collaborative and creative work environment
• A team player with strong collaboration skills, working closely with designers to help bring the project to life
• Taking a holistic approach to the business, with the ability to adapt to change in these uncertain challenging times
• Strong ability to self-manage and see the bigger picture, taking ownership of your role and responsibilities within the team
• Respect for your working environment and those around you
• Passionate about company ethics and our approach to sustainability and how we strive to improve this within our discipline
• Must be based in the United States. Ability to travel domestically and internationally (must hold a valid passport)
• Preferred: Knowledge or expertise with Concur, CAD, and Google Suite
• PMP and LEED certifications (asset)

Benefits

We offer a competitive compensation package including a base salary range of $85,000 USD - $90,000 USD, which may vary depending on the successful candidate's location. This salary range is based on an assessment of the local market and does not include additional bonus programs and total rewards eligibility.

Pay

This position offers a competitive salary range of $85,000 USD - $90,000 USD, based on the successful candidate's location.

Schedule

This is a regular, full-time position with the option for occasional travel across North America.