RETAIL COMPUTER TECHNICIAN Starting at $18.00/hr.

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of 40,000+ premier computer products and a highly knowledgeable staff. We are passionate about customer service and developing long-term customer relationships.

About the role

We are seeking self-motivated, results-driven Retail Computer Technicians. Starting at $15/hour base pay with productivity incentives, hourly rates can increase up to $18–$35 plus SPIFFs. You’ll spend up to half your time at the Service Counter, assisting customers with service options and earning uncapped commissions. The remainder of your time will be dedicated to diagnosing and repairing various computer devices while maintaining clear communication with customers about repair status.

Responsibilities

• Provide in-person consultations and troubleshooting for customers at the service counter on computers, computer-related equipment, and other retail products.
• Recommend service solutions, including data backups, anti-virus, extended warranties, and support subscriptions.
• Identify, diagnose, and document hardware failures or software problems on devices such as desktops, laptops, mobile phones, TVs, and monitors.
• Assemble custom computers sold by our expert build-your-own (BYO) sales team.
• Utilize technical manuals and support resources while maintaining relevant certifications and staying updated on retail products and technologies.
• Maintain a cash till, handle customer transactions, and ensure a clean work area with accurate inventory tracking.
• Provide timely and accurate updates to customers via face-to-face, telephone, text, and email communication regarding their service status.

Requirements

• High School diploma or equivalent; one year of related computer service repair or technical customer service experience strongly preferred.
• CompTIA A+ certification or Apple ACMT and ACiT certifications, or the ability to obtain certification within 90 days of hire. Apple certifications highly desirable.
• Excellent communication and interpersonal skills, with the ability to multitask and adjust priorities.
• Physical requirements: ability to lift up to 50 lbs. and stand for prolonged periods.

Schedule

Shifts include hours before and after store operating hours and may involve mornings, nights, weekends, and holidays.

Benefits

• Flexible schedules and excellent pay.
• Medical, dental, and vision benefits for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

Growth Opportunities

At Micro Center, we empower employees to set ambitious goals and advance their careers through hard work, loyalty, and a competitive spirit. Join our team and see how dedication to customer service can take your career to new heights.