RETAIL COMPUTER TECHNICIAN

About the role

Micro Center is the nation’s leading computer and electronic device big-box retailer, offering an industry-leading selection of 40,000+ premier computer products and a highly knowledgeable staff. As a Retail Computer Technician, you’ll split your time between the Service Counter—helping customers explore service options to build long-term relationships—and the repair shop, diagnosing and fixing a variety of devices while maintaining clear communication about repair status. Base pay starts at $16.50/hour with productivity incentives that can increase earnings to $19.50–$35/hour.

Responsibilities

• Provide in-person consultations and troubleshooting at the service counter for computers, related equipment, and other retail products.
• Recommend service solutions such as data backups, anti-virus software, extended warranties, and support subscriptions.
• Diagnose and document hardware failures or software issues on desktops, laptops, mobile phones, TVs, monitors, and other devices.
• Assemble custom computers sold by the build-your-own (BYO) sales team.
• Use technical manuals and support resources, maintain relevant certifications, and stay updated on retail products and technologies.
• Maintain a cash till, handle customer transactions, and ensure the department is clean with accurate inventory tracking.
• Communicate repair status to customers consistently via face-to-face, phone, text, or email.

Requirements

• High school diploma or equivalent; one year of related computer service, repair, or technical customer service experience strongly preferred.
• CompTIA A+ certification, Apple ACMT and ACiT certifications, or ability to obtain certification within 90 days of hire (Apple certifications highly desirable).
• Excellent communication and interpersonal skills, with the ability to multitask and adjust priorities.
• Physical ability to lift up to 50 lbs. and stand for prolonged periods.
• Willingness to work shifts that may include mornings, nights, weekends, and holidays, including hours before and after store opening.

Benefits

• Medical, dental, and vision coverage for regular full-time associates.
• Employee discount, including a Friends & Family Discount Program.
• Tuition reimbursement and education discounts.
• Paid time off for regular associates.
• 401K plan with company match.
• Vendor and company job training.
• Career advancement opportunities.

Pay

Starting at $16.50/hour with productivity incentives that can increase hourly earnings to $19.50–$35.

Schedule

Shifts may include mornings, nights, weekends, and holidays, with hours before and after the store is open to the public.