Retail Commission Sales Associate - Fine Jewelry, Southridge Mall - Flex

About the role

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Responsibilities

• Provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued.
• Bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
• Demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.
• Build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
• Promote our loyalty and warranty programs, support inventory and fulfillment activities, and support special events.
• Ensure the security, accuracy, and impeccable presentation of merchandise.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Able to: Understand and communicate effectively with customers, co-workers, and supervisors; Read and understand employment policies and safety rules/procedures in English; Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience; Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance; Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education; Achieve Client and Protection plan goals; Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits; Meet and surpass daily sales goals by delivering exceptional service; Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Qualifications

• 1-2 years of related experience required.

Skills

• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, necessary to perform job functions, including handheld equipment, cash register and ability to process register transactions.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development.
• Mission-driven community involvement through Colleague Resource Groups and volunteer opportunities.

Pay

Competitive pay and benefits.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.