Retail Commission Sales Associate - Fine Jewelry, Eastwood Mall - Flex
About the role
Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.
Responsibilities
- Provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued.
- Bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
- Continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.
- Build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
- Promote our loyalty and warranty programs, support inventory and fulfillment activities, and support special events.
- Ensure the security, accuracy, and impeccable presentation of merchandise.
- Work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.
Qualifications
- Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
- Able to: Understand and communicate effectively with customers, co-workers, and supervisors.
- Read and understand employment policies and safety rules/procedures in English.
- Provide product recommendations, assisting with fittings and digital shopping tools, and creating a welcoming, knowledgeable, and supportive shopping experience.
- Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
- Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, participating in sales events, and staying up to date through ongoing training and vendor education.
- In addition to sales goals, achieve Client and Protection plan goals.
- Responsible for acquiring new customers by opening credit accounts and sharing loyalty benefits.
- Maintain and exceed daily sales goals by delivering exceptional service.
- Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
What We Can Offer You
- A dynamic, inclusive environment with competitive pay and benefits.
- Comprehensive health and wellness coverage and a 401(k) match to invest in your future.
- Prioritize your well-being with paid time off and eight paid holidays.
- Grow your career with continuous learning and leadership development.
- Build community by joining one of our Colleague Resource Groups and make a difference through our volunteer opportunities.
- Merchandise discounts, performance-based incentives/bonuses, and access to additional benefits.
Benefits
- 401k
- Medical/vision/dental/life/disability insurance options
- PTO accruals
- Holidays
- and more
About Us
This is a great time to join Macy’s! Whether you’re helping a customer find the perfect gift, streamlining operations in one of our distribution centers, enhancing our online shopping experience, buying in-style and on-trend merchandise to outfit our customers, or designing a balloon for the Thanksgiving Day Parade, we offer unique opportunities to be part of some of the most memorable moments in people’s lives. Join us and help write the next chapter in our story - Apply Today!