Retail Commission Sales Associate - Fine Jewelry, Rosedale Center - Flex

About the role

Be part of an amazing story Macy’s is more than just a store. We’re a story. One that’s captured the hearts and minds of America for more than 160 years. A story about innovations and traditions…about inspiring stores and irresistible products…about the excitement of the Macy’s 4th of July Fireworks, and the wonder of the Thanksgiving Day Parade. We’ve been part of memorable moments and milestones for countless customers and colleagues. Those stories are part of what makes this such a special place to work.

Responsibilities

• Provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued.
• Bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments.
• Demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.
• Build lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.
• Promote our loyalty and warranty programs.
• Support inventory and fulfillment activities.
• Support special events.
• Ensure the security, accuracy, and impeccable presentation of merchandise.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Able to: Understand and communicate effectively with customers, co-workers, and supervisors.
• Read and understand employment policies and safety rules/procedures in English.

Qualifications

• 1-2 years of related experience required.

Skills

• Product recommendations, assisting with fittings and digital shopping tools.
• Create a welcoming, knowledgeable, and supportive shopping experience.
• Leverage product knowledge, participate in vendor training and events, use point-of-sale tools effectively, and ensure accurate stock presentation, replenishment, and asset protection compliance.
• Leverage clienteling tools to promote offers and product launches.
• Participate in sales events.
• Stay up to date through ongoing training and vendor education.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match.
• Paid time off.
• Eighth paid holidays.
• Continuous learning and leadership development.
• Mercandise discounts.
• Performance-based incentives/bonuses.

Pay

Competitive pay and benefits.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.