Retail Commission Sales Associate - Fine Jewelry, Pheasant Lane - Flex

About the role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets. You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program.

In addition to meeting sales goals other key responsibilities of the role include promoting our loyalty and warranty programs, support inventory and fulfillment activities, and supporting special events. You also will ensure the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Responsibilities

• Provide outstanding customer service and create welcoming, knowledgeable, and supportive shopping experiences.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools, participating in sales events, and staying up to date through ongoing training and vendor education.
• Meet and surpass daily sales goals by delivering exceptional service.
• Promote loyalty and warranty programs, support inventory and fulfillment activities, and assist with special events.
• Ensure the security, accuracy, and impeccable presentation of merchandise.
• Maintain a shoppable space by ensuring proper processing, presentation, organization, storing and replenishment of stock, updating signs and pricing, and supporting any needed merchandise moves.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Achieve Client and Protection plan goals in addition to sales goals.

Requirements

• Flexible availability, including days, evenings, weekends and holidays with regular, dependable attendance and punctuality.
• Must be able to understand and communicate effectively with customers, co-workers, and supervisors.
• Must be able to read and understand employment policies and safety rules/procedures in English.
• Must be able to provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• 1-2 years of related experience required.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25lbs., stooping, kneeling, crouching, and climbing ladders.
• Requires close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register and ability to process register transactions.

Benefits

• Comprehensive health and wellness coverage.
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Continuous learning and leadership development opportunities.
• Merchandise discounts.
• Performance-based incentives.
• Annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Eligibility to join Colleague Resource Groups and participate in volunteer opportunities.