Retail Commission Sales Associate - Fine Jewelry, Eastwood Mall - Full Time

About the Role

As a Fine Jewelry Sales Colleague, you provide outstanding customer service in our Fine Jewelry and Watch Complex, creating shopping experiences that make every customer feel welcomed, comfortable, and valued. You bring elegance, expertise, and personalized service to every interaction, helping customers find the perfect piece to celebrate life’s special moments. With a passion for fine craftsmanship and a deep understanding of precious metals, gemstones, and luxury brands, you continually demonstrate superior product knowledge to educate and assist customers in selecting items that suit their tastes, preferences, and budgets.

You focus on building lasting client relationships through consultative selling, genuine hospitality, and active use of our clientele program. In addition to meeting sales goals, key responsibilities include promoting our loyalty and warranty programs, supporting inventory and fulfillment activities, and ensuring the security, accuracy, and impeccable presentation of merchandise. You’ll work closely with your team to achieve sales goals, support special events, and uphold operational excellence in all aspects of the Fine Jewelry department.

Responsibilities

• Provide product recommendations, assist with fittings and digital shopping tools, and create a welcoming, knowledgeable, and supportive shopping experience.
• Drive sales and operational excellence by leveraging product knowledge, participating in vendor training and events, using point-of-sale tools effectively, and ensuring accurate stock presentation, replenishment, and asset protection compliance.
• Drive sales and client loyalty by maintaining an organized and shoppable space, leveraging clienteling tools to promote offers and product launches, and participating in sales events.
• Achieve Client and Protection plan goals in addition to sales goals.
• Acquire new customers by opening credit accounts and sharing loyalty benefits.
• Meet and surpass daily sales goals by delivering exceptional service.
• Effectively use point-of-sale technology and digital tools to streamline transactions and enhance the shopping experience.
• Support inventory and fulfillment activities, including proper processing, presentation, organization, storing, and replenishment of stock.
• Update signs and pricing, and support any needed merchandise moves.
• Ensure the security, accuracy, and impeccable presentation of merchandise.
• Stay up to date through ongoing training and vendor education.

Requirements

• Flexible availability, including days, evenings, weekends, and holidays with regular, dependable attendance and punctuality.
• Ability to understand and communicate effectively with customers, co-workers, and supervisors.
• Ability to read and understand employment policies and safety rules/procedures in English.
• 1-2 years of related experience required.

Essential Physical Requirements

• Talking, lifting, constant moving, standing, and reaching with arms and hands.
• Standing for at least two consecutive hours, lifting at least 25 lbs., stooping, kneeling, crouching, and climbing ladders.
• Reaching, including above eye level.
• Close vision, color vision, depth perception, and focus adjustment.
• Frequent use of computers and other technology, including handheld equipment, cash register, and ability to process register transactions.

Schedule

Full-time colleagues are typically scheduled to work 30 or more hours per week, while part-time colleagues are typically scheduled 12-24 hours per week. All schedules contain weekend shifts as part of the requirements. Hours are dependent on business needs and colleague availability.

Benefits

• Comprehensive health and wellness coverage (medical, vision, dental, life, disability insurance).
• 401(k) match to invest in your future.
• Paid time off and eight paid holidays.
• Merchandise discounts.
• Performance-based incentives and annual merit review.
• Employee Assistance Program with mental health counseling and legal/financial advice.
• Continuous learning and leadership development opportunities.
• Colleague Resource Groups for community building and volunteer opportunities.
• Eligible for sales commission and performance-based bonuses.