Retail Cashier/Sales Floor Associate

About the role

Goodwill Industries of Greater Cleveland and East Central Ohio is hiring full-time Cashier/Sales Floor Associates for their new store in Mentor, Ohio. Join a team passionate about customer service, teamwork, and helping others while supporting Goodwill’s mission to transform lives and build a sustainable future through donated goods retail.

Responsibilities

• Deliver exceptional customer and donor service at every interaction
• Operate the POS system, handle transactions, and maintain accurate cash records
• Support programs such as Round Up and Good Points
• Stock, rotate, and merchandise sales floor inventory
• Maintain a clean, organized, and welcoming store environment
• Assist with training new team members
• Follow all agency policies, safety, and security procedures
• End every transaction with a positive message: "You changed a life today—thank you!"

Requirements

• Strong customer service and communication skills
• Basic math skills and comfort handling cash
• Prior retail experience preferred, but not required
• Ability to identify quality, color tones, and merchandise categories
• Experience with POS systems and basic computer skills a plus

Benefits

• Bonus incentive plan
• Generous paid time off
• Retirement plan with company match
• Employee Assistance Program
• Medical, dental, and vision insurance at a fraction of the premium cost
• Short-term and long-term disability insurance (no cost)
• Life insurance (no cost)
• Paid holidays