Retail Brand Experience Associate ( Palo Alto, CA )

This is a full-time, non-exempt (hourly) on-site position in Palo Alto, CA. The role is eligible for overtime pay.

Responsibilities

• Work with team and individually to meet and exceed sales targets and KPIs.
• Maintain the highest level of product knowledge and expertise; stay up-to-date with all products and procedures.
• Bring a customer-centered approach to executing on sales goals.
• Accept and implement coaching and feedback to achieve individual and team performance goals.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience.
• Record and relay recurring customer feedback and insights to internal teams such as tech, marketing, design, and product to constantly improve the customer experience.
• Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
• Perform other duties as assigned.

Retail

• Engage in daily in-person sales activities, including conducting sales through chats, phones, and virtual appointments.
• Ensure the sales floor, windows, displays, and back stock areas are kept clean, organized, and visually appealing at all times.
• Assist with planning and executing events & community programs.
• Assist with suggesting methods to improve area operations, efficiency, and service.
• Ability to lift up to 200 lbs. and be on your feet all day.

Digital

• Engage in daily digital sales activities, including conducting sales through chats, phones, and virtual appointments.
• Follow up with customers through the CRM platform and ensure a wholesome experience by being a resource to them.
• Assist team with managing the daily workload of responding to customer emails.

Requirements

• Customer service or retail experience is a plus.
• Experience responding to live chats and using a CRM platform (TalkDesk, Intercom, Kustomer, etc.) is a plus.
• Experience tracking KPIs or Sales Goals is a plus.
• Passion for our brand’s values of healthy living, environmental awareness, and social responsibility.
• Excellent verbal and written communication skills with a passion for people.
• Positive attitude and possesses a no-task-too-small mentality.
• Self-starter with a resilient, entrepreneurial spirit.
• Eager to be at the frontline of a fast-paced and growing brand.
• Mac and Google suite proficiency is a plus.
• Must be comfortable taking phone and video appointments.
• Must have a flexible schedule, including weekends and holidays.
• Café experience, training experience, or experience running branded events is a plus.
• Regular and predictable attendance.

Physical Requirements

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands, and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: This role frequently communicates with other team members to update on the status of a task.

Pay

The pay range for this role is $21–$24.50 hourly, plus potential monthly bonus.

Benefits

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and tools to be successful, along with a strong partnership from peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

About the Company

Be part of the change by working at an emerging company on a mission to increase sustainable and clean products. Join a fun, collaborative, and passionate team.