Retail Brand Experience Assistant Sales Manager ( Fullerton, CA)

About the role

Avocado is currently seeking a Retail Brand Experience Assistant Store Manager for their Fullerton, CA location. This is a non-exempt, hourly position with competitive pay and potential monthly bonuses. The role is not remote.

Responsibilities

• Assume management duties in absence of a store manager
• Lead by example for the team, providing in-the-moment coaching and feedback
• Train and ensure the team is well-versed in all products and processes
• Lead KPIs/OKRs around sales goals and provide continual evaluation and feedback
• Maintain quality assurance and create SOPs
• Suggest methods to improve operations, efficiency, and service
• Manage employee schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects
• Resolve customer experience issues and provide exceptional customer service
• Manage the overall atmosphere of the Experience Center and attend community events
• Manage inventory of sellable products across all channels
• Ensure the store is in good condition and follow up on repairs or maintenance
• Limit shrink (negative cost) of products and peripherals
• Ability to lift 200 lbs. and stand for long periods
• Engage in digital sales activities, including chats, phones, and virtual appointments
• Respond to customer inquiries and resolve issues

Requirements

• Minimum of 1 year of retail or equivalent experience, preferably with store management or assistant management experience
• Mac and Google suite proficiency (optional)
• Comfortable taking phone and video appointments
• Invested in creating a balanced and healthy environment for staff and guests
• Team player who contributes to the team
• Desire to improve and develop professionally
• Passionate about Avocado Green Brands' values of healthy living, environmental awareness, and social responsibility
• Café experience; training experience; experience running branded events (optional)

Qualifications

• Ability to lift up to 200 pounds using lifting aids and/or equipment
• Mobility: ability to remain in a stationary position, often standing or sitting for prolonged periods
• Movement: ability to execute repeating motions that may include the wrists, hands, and/or fingers, including reaching or bending repeatedly
• Move: ability to adjust or move objects up to 50 pounds in all directions
• Operate: constant use of a computer and other office machines such as printers and tablets
• Communicate: frequent communication with other team members to update on task status

Skills

• Mac and Google suite proficiency (optional)
• Comfortable taking phone and video appointments
• Ability to lift up to 200 pounds using lifting aids and/or equipment

Benefits

• Medical (HMO, PPO, HSA)
• Dental
• Vision
• 100% employer-paid life insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual bonus plan
• Training and tools to be successful
• Strong partnership from peers and leaders
• Access to wellness apps
• Opportunity to grow

Pay

The pay range for this role is $23.00 - $26.75 per hour, plus potential monthly bonus.

Schedule

This is a non-exempt, hourly position with flexible scheduling options.