Retail Brand Experience Assistant Sales Manager

This is a non-exempt, hourly position based on-site in Fullerton, CA. The pay range is $23 - $26.75 per hour plus a potential monthly bonus.

Responsibilities

• Assume responsibility of management duties in absence of a store manager.
• Lead by example for your team by cultivating an exceptional guest experience, working alongside the team while providing in-the-moment coaching and feedback on a regular basis.
• Train and ensure the whole team is well-versed in all products and processes.
• Lead by example in KPIs / OKRs around sales goals.
• Provide continual evaluation and feedback of the team by collaborating with store managers in preparing and administering performance reviews for employee improvement.
• Monitor quality assurance to create and maintain SOPs (Standard Operating Procedures).
• Suggest methods to improve operations, efficiency, and service.
• Assist with managing employee schedules, hours, vacations, etc.
• Participate in company initiatives and concept projects.
• Assist guests with resolving customer experience issues and provide an exceptional customer experience.
• Collaborate with teams such as customer experience, production, and logistics to maintain a low return rate.
• Assist in managing the overall atmosphere of the Experience Center.
• Attend community events and meetings to represent the store and the Avocado brand.
• Assist in managing inventory of sellable products across all channels.
• Champion the brand's values and promote the retail experience in your community.
• Assist with maintaining the overall condition of the retail and office space.
• Ensure store operations are in working order and follow up with correct services for repairs or maintenance.
• Limit shrink (negative cost) of products and peripherals.
• Engage in digital sales activities, including conducting sales and service through chats, phones, and virtual appointments.
• Perform daily workload of responding to customers who have questions or need assistance in areas such as product information, order updates, issue resolution, and escalations.
• Ability to lift 200 lbs. and be on your feet all day.

Requirements

• Minimum of 1 year of retail or equivalent experience; store management or assistant management experience (e.g., at least keyholder) and experience managing and training store employees is a plus.
• Mac and Google suite proficiency is a plus.
• Must be comfortable taking phone and video appointments.
• Invested in creating a balanced and healthy environment for staff and guests.
• A team player who actively contributes to the team to complete tasks, meet goals, or manage projects.
• An entrepreneurial spirit to elevate your specific location.
• Desire for ongoing self-improvement and professional development.
• Passion for the brand’s values of healthy living, environmental awareness, and social responsibility; previous experience working for a brand with similar values is a plus.
• Café experience, training experience, or experience running branded events is a plus.

Physical Requirements

• Mobility: The ability to remain in a stationary position, often standing or sitting for prolonged periods.
• Movement: The ability to execute repeating motions that may include the wrists, hands, and/or fingers; including reaching or bending repeatedly.
• Move: Ability to adjust or move objects up to 50 pounds in all directions.
• Lift: Capability to lift up to 200 pounds using lifting aids and/or equipment.
• Operate: Constantly operates a computer and other office machines such as printers and tablets.
• Communicate: Frequently communicates with other team members to update on the status of a task.

Benefits

• Medical (HMO, PPO, HSA), Dental, Vision
• 100% Employer Paid Life Insurance
• 401(k) with employer match
• PTO
• Volunteer days
• Employee product discount
• Annual Bonus Plan
• Training and tools to be successful, along with a strong partnership from peers and leaders
• Access to wellness apps
• Referral Bonus
• Opportunity to grow

About the Company

Be part of the change by working at an emerging company on a mission to increase sustainable and clean products. Join a fun, collaborative, and passionate team.