Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team. This role requires a minimum of 5 years of relevant sales and/or customer service experience, or a combination of a bachelor's degree and 3 years of experience. Previous in-store banking experience is preferred but not required.

Responsibilities

• Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services.
• Create a positive culture and lead a team to achieve profitability, sales, customer experience, compliance, and growth objectives.
• Grow business deposits and loans through outside and inside business calling.
• Enhance customer experience and build the bank's reputation by greeting and engaging customers.
• Lead a technology-driven customer experience and develop innovative strategies to grow and retain customer relationships.
• Engage in community development initiatives with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform additional duties as assigned.

Qualifications

• Proactive in seeking business outside the branch.
• Goal-oriented, disciplined, and a team leader with strong interpersonal and sales skills.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended hours as needed.
• Passionate about taking care of people with effective problem-solving abilities and a positive attitude.
• Knowledgeable about products, services, policies, procedures, and regulatory guidelines.
• Confident in maintaining confidentiality and following policies and procedures.
• Organized with excellent prioritization and multitasking skills.
• Familiar with financial statements and credit reports.

Requirements

• Positive and engaging personality.
• Must reside within the community.

Benefits

Woodforest offers a competitive benefits package, including health insurance, retirement plans, and paid time off.

Pay

Competitive salary based on experience and qualifications.

Schedule

Full-time schedule with occasional travel up to 50% of the time.