Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team. As a member of the bank's diverse and inclusive team, you'll play a key role in building and maintaining strong connections with both retail partners and customers.

Responsibilities

• Achieve branch sales and revenue goals by proactively identifying, marketing, and recommending banking products and services.
• Create a positive and energetic environment for achieving retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to ensure profitability, sales, customer experience, compliance, and growth objectives.
• Grow business deposits and loans through inside and outside business calling.
• Enhance customer experience and the reputation of the Bank by greeting, engaging, and developing relationships with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform every other duty as assigned.

Competencies

• Proactive in seeking business outside the branch.
• Goal-oriented, disciplined, and a team leader with strong interpersonal skills.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended hours as needed.
• Passionate about taking care of people with effective problem-solving abilities.
• Confident in maintaining composure and conveying a positive attitude.
• Knowledgeable about products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• Confident in maintaining the highest level of confidentiality and following proper policies, procedures, and guidelines.
• Organized with the ability to prioritize workload and multi-task in a fast-paced environment.
• Familiar with financial statements and credit reports.

Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred but not required.
• Positive and engaging personality.

Minimum Qualifications

• High School Diploma or equivalent.
• Full-time work status.
• Travel up to 50% or more outside of branch or as needed by customer.

Working Conditions

• Standing most of the time.
• Moving, bending, stooping, or sitting for brief periods.
• Occasionally lifting and carrying items up to 30 lbs.