Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team. This role requires a minimum of 5 years of relevant sales and/or customer service experience, or a combination of a bachelor's degree and 3 years of experience. Previous in-store banking experience is preferred but not required.

Responsibilities

• Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services.
• Create a positive and energetic atmosphere for retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to achieve profitability, sales, customer experience, compliance, and growth objectives.
• Grow business deposits and loans through outside and inside business calling.
• Enhance customer experience and reputation by greeting, engaging, and developing relationships with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform additional duties as assigned.

Qualifications

• Proactive in seeking business outside of the branch.
• Goal-oriented, disciplined, and a team leader with strong interpersonal and sales skills.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended hours as needed by business needs.
• Passionate about taking care of people with effective problem-solving abilities and a positive attitude.
• Knowledgeable about products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• Confident in maintaining confidentiality and following policies and procedures.
• Organized with the ability to prioritize workload and multitask in a fast-paced environment.
• Familiar with financial statements and credit reports.

Requirements

• High school diploma or equivalent required.
• Full-time work location in Indiana-Evansville.
• Travel up to 50% or more outside of the branch or as needed by customers.
• Working conditions include standing most of the time, walking, moving, bending, stooping, or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.