Retail Branch Manager

About the role

The Retail Branch Manager I position at Woodforest National Bank is responsible for driving sales, fostering customer relationships, and managing a team within the bank's retail network. As a key member of the team, you'll play a crucial role in expanding the bank's customer base and enhancing its reputation in the community.

Responsibilities

• Achieve branch sales and revenue goals by identifying, marketing, and recommending banking products and services.
• Create a positive and energetic atmosphere to support retail objectives and initiatives.
• Recruit, train, retain, and motivate staff to achieve profitability, sales, customer experience, compliance, and growth objectives.
• Grow business deposits and loans through both inside and outside business calling.
• Enhance customer experience and the bank's reputation by greeting, engaging, and developing relationships with retail partners and customers.
• Lead and execute a community engagement strategy with a Community Development Relationship Manager.
• Inspire and lead team members to reach their full potential.
• Perform additional duties as assigned.

Competencies

• Proactive in seeking business outside the branch.
• Goal-oriented, disciplined, and a team leader with strong interpersonal skills and sales aptitude.
• Open to direct coaching and feedback.
• Flexible to work flexible or extended hours to meet business needs.
• Passionate about taking care of people with effective problem-solving abilities and a positive attitude.
• Knowledgeable about products, services, policies, procedures, regulatory guidelines, and the sales/service process.
• Confident in maintaining confidentiality, following directions, and applying proper policies, procedures, and guidelines.
• Organized with the ability to prioritize workload and multitask in a fast-paced environment.
• Familiar with financial statements and credit reports.

Qualifications/Experience

• 5 years of relevant and transferrable sales and/or customer service experience, or a Bachelor’s degree and 3 years of relevant and transferrable experience.
• 1 year of experience leading and directing the activities of a sales team.
• Previous instore banking experience is preferred but not required.
• Positive and engaging personality.

Minimum Qualifications/Experience

• High School Diploma or equivalent.
• Full-time work status.
• Supervisory responsibility for personnel and employment decisions at assigned branch/location.
• Up to 50% travel outside of branch or as needed by customer.
• Conditions include standing most of the time, walking, moving, bending, stooping, or sitting for brief periods, and occasionally lifting and carrying items up to 30 lbs.