Retail Bike Technician
About the Role
The Bike Technician is a technically focused role centered around providing a differentiated customer experience specifically to cyclists. This individual will build and repair bicycles according to established procedures, leveraging personal experience and industry research to offer strong product recommendations tailored to customer needs.
Create a world-class customer experience through passionate customer service and engagement, particularly in the Bike Department. Uphold company standards for merchandise presentation and demonstrate genuine interaction with customers to showcase passion, knowledge, and commitment to their sport or activity.
Responsibilities
- Build and repair bikes in accordance with established procedures.
- Assist with the assembly of exercise equipment as needed.
- Promote company programs including warranty sales, Scorecard (loyalty program), private-label credit cards, and seasonal promotions.
- Achieve sales goals through selling bikes and related merchandise.
- Maintain merchandise presentation standards and signage of the Bike Department.
- Adhere to established policies and procedures related to safety, loss prevention, and standard operating procedures.
- Maintain confidentiality of all Company information.
- Support the team across the store with an all-hands-on-deck approach.
- Perform other tasks as assigned by management.
Qualifications
- Prior experience building, repairing, and selling bicycles preferred.
- Ability to stand, bend, stoop, reach, push, pull, and lift items weighing 15 to 35 lbs. occasionally (up to 5 times per hour).
- Ability to work extended periods (up to 4 hours) standing or walking.
Teammate Traits
We look for the following traits in our store teammates to define great behaviors and drive our business while ensuring a positive experience for teammates and athletes:
- Ensures Accountability
- Customer-Focus
- Collaborative
- Instills Trust
- Decision-Quality/Decision-Making Abilities
- Action-Oriented