Retail Bike & Snow technician

About the Role

The ideal candidate for this role is skilled in bicycle and snow equipment mechanics and dedicated to completing assignments and projects to meet the high standards of quality for our Public Lands explorer. The Retail Bike & Snow Technician is responsible for building, maintenance, inspection, and repair of all product purchased, rented, and serviced through the Public Lands service department for all Bike and Snow Sports.

In addition to core shop responsibilities, the Technician is expected to be fully trained in sales and register functionality to help deliver the elevated experience explorers expect when visiting our Public Lands destination.

Responsibilities

• Assembles, maintains, and repairs action sports equipment (bike/snow) meeting the needs of the explorer and in accordance with company and vendor standards.
• Assist with everyday services, including but not limited to:
  • Bike: minor to advanced repairs; repairing/replacing parts; fitting accessories (lights, pannier racks, or cycle computers); routine safety checks; cleaning, degreasing, and lubricating bicycles and components.
  • Ski/Snow: mounting bindings, base services, sharpening edges, waxing, brushing, polishing, preparation, and detuning tips/tails.
• Diagnose faults, damage, and wear to give accurate estimates to customers, and educate them on whether repairs are essential or recommended.
• Assemble new equipment and partner with lead to perform quality checks before handing off to the explorer.
• Understand explorers’ behavior, assess needs, and recommend products/services that meet those specific needs.
• Support Company standards of selling and customer service by providing a friendly environment, greeting and acknowledging every customer, and maintaining solid product knowledge.
• Assist and recommend explorers with the purchase of Bike and Snow Accessories as needed.
• Identify and inform management of ways to improve shop workflow, growing productivity while maintaining or improving quality of services.
• Preserve complete and accurate shop records and maintain record-keeping systems.
• Perform all other tasks assigned by management.

Requirements

• Flexible availability – including nights, weekends, and holidays.
• Prior retail sales experience (or customer-focused experience) preferred.
• Ability to stand, bend, stoop, reach, push, pull, and lift 15 to 35 lbs. items occasionally (up to 25 times per hour).
• Ability to work extended periods of time (up to 4 hours) standing or walking.
• Ability to work at heights greater than 4 feet with use of a ladder, aerial lifting device, or platform.
• Ability to perform repetitive motions for short periods of time (up to 2 hours continuously).

Pay

Targeted pay range: $12.50 - $19.50 per hour. Starting rate of pay may vary based on factors including, but not limited to, location, experience, and position offered. The actual hourly rate will equal or exceed the required minimum wage applicable to the job location.

Benefits

DICK'S Sporting Goods complies with all state paid leave requirements. We also offer a generous suite of benefits. To learn more, visit www.benefityourliferesources.com.