Retail Banking Specialist (for Monet Bank)

About the role

Retail Banking Specialists are part of a small, vital, hands-on team who provide exceptional frontline service and support to our current and prospective customers at Monet Bank (operating under the Beal Bank Texas charter). In this essential role, you will ensure all bank policies, procedures, and regulatory compliance are adhered to daily through effective communications, strong product knowledge, and a friendly, responsive approach. This position is based in San Diego, CA.

Responsibilities

• Process a variety of customer transactions accurately and efficiently in accordance with bank policies, procedures, and regulations, including the opening, servicing, and closing of all account products (CDs, Money Market, Statement Savings, and Retirement Accounts).
• Participate in Community Reinvestment Act (CRA) activities by volunteering during business hours with qualifying organizations to meet mandatory monthly branch metrics.
• Conduct teller transactions such as cashing checks, processing deposits and withdrawals, issuing monetary instruments, and placing stop payments.
• Enhance customer satisfaction and the bank’s professional reputation by warmly greeting, engaging, and developing professional relationships with customers.
• Perform opening, closing, and other branch duties.
• Balance cash drawer and assist with cash vault balancing.
• Open and process incoming mail.
• Complete logs, reports, and control checks while maintaining a neat and organized work area.
• Answer incoming phone calls, address customer questions and concerns, and escalate problems or disputes to appropriate internal resources.
• Image documents and perform quality control checks.
• Practice branch security procedures and protect customer confidentiality and privacy.

Requirements

• Prior experience as a teller or new account representative preferred.
• Minimum 2-4 years of customer service experience.
• High school diploma or equivalent required.
• Professional appearance and demeanor.
• Proficiency with 10-key touch, Microsoft Office, and the ability to quickly learn banking software applications.
• Demonstrated good attendance and punctuality.
• Strong attention to detail with high concern for data accuracy.
• Customer service orientation with effective problem-solving skills and the ability to maintain composure in fast-paced environments.
• Outstanding listening and interpersonal communication skills, both written and verbal.
• Knowledge of or ability to quickly learn banking products, services, policies, procedures, and regulatory guidelines.
• Critical thinking and decision-making skills.
• Excellent organizational skills with proven ability to prioritize and manage multiple projects.
• Self-motivated.
• Occasional overnight and out-of-town travel may be required.

Benefits

• Medical, dental, and vision coverage.
• 401K with company match.
• 11 paid holidays.
• Accrue up to 17 vacation/sick days per year in your first year on a pro rata basis.
• Eligibility for an annual discretionary bonus.

No relocation assistance provided.