Retail Banking Specialist

About the role

This person will provide a superior service experience to all guests of FBT, meeting and resolving transactional needs in a timely and efficient manner while remaining attentive to the guest. The role involves developing and maintaining client relationships, managing client needs, and proactively recognizing opportunities to offer solutions—all while prioritizing people.

Responsibilities

• Provide a superior service experience that satisfies guests’ wants and needs while reflecting First Bank & Trust’s culture and community commitment.
• Develop, maintain, and grow profitable relationships with new and existing clients while minimizing risk.
• Perform general teller functions, including processing deposits, withdrawals, payments, and negotiable items.
• Maintain a balanced cash drawer daily.
• Remain risk-aware and report suspicious transactions promptly.
• Assist in the daily servicing of branch hardware, such as ATMs and TCRs.
• Anticipate client needs and advise on solutions that benefit them personally.
• Assist in opening new accounts and establishing new relationships.
• Educate clients on the bank’s products, services, and processes to meet their needs.
• Proactively seek direction from supervisors to align daily work with organizational goals.
• Collaborate with colleagues across the bank to meet client needs.
• Monitor deposit and credit portfolios for quality and potential risk.
• Follow through on collection efforts using legal means as required by Loan Policy and Guidelines.
• Act in accordance with FBT policies and procedures as outlined in the employee handbook.
• Adhere to compliance procedures and participate in required training and meetings.

Requirements

• High school diploma or equivalent.
• Minimum of one year of related experience.
• Strong communication skills, including excellent verbal and written correspondence, effective listening, and responsiveness.
• Genuinely personable, empathetic, collaborative, and solution-driven.

Pay

Hourly Grade 3.