Retail Banking Officer

About the role

Under the direction of the Vice President, Regional Manager, this position is responsible for banking center sales, customer growth and the retention of all existing relationships in an assigned market region. Leads the banking center team in contributing to the Bank’s overall goals through active participation in sales management, calling programs, community relations and the delivery of exceptional customer service. This role oversees all aspects of operations in the banking center, as well as strategizing and developing sales plans for designated market locations. Provides strong leadership to develop staff to reach the maximum of their potential.

Responsibilities

• Oversees all aspects of banking center operations, and aligns all activities and resources to achieve Bank goals.
• Ensures a consistently positive customer experience at assigned banking center location by leading the banking center team to deliver exceptional customer service and achieve trusted advisor relationships with each customer interaction.
• Fosters an active and positive sales culture in the banking center by developing and coaching to sales strategies and initiatives as well as strategic business development plan.
• Supports sales promotions and promotional campaigns through positive communication and engagement.
• Develops new customer relationships by conducting outbound calls, building centers of influence and using additional sales tools to meet established sales and service goals and objectives.
• Works to expand existing customer relationships through ongoing customer outreach.
• Responsible for mortgage, commercial loan, cash management, and merchant service referrals to other applicable internal business lines.
• Represents the Bank through visible leadership involvement in various community-related activities, board positions and networking opportunities to promote brand awareness and generate and foster new and existing business relationships (may include extended and/or weekend hours).
• Ensures effective communication to staff on all policies, procedures, Bank-wide initiatives or operational changes.
• Facilitates banking center meeting discussions regarding leadership, employee development, product knowledge, sales and goal objectives.
• Opens new accounts, conducts all other advanced customer service transactions.
• Demonstrates sound knowledge of Bank products and services.
• Originates and closes consumer and home equity lines of credit loans and Small Business Express loans.
• Serves as a subject matter expert in the banking center, including policies, market trends and sales efforts.
• Attends meetings, training classes, webinars and seminars appropriate to job responsibility to stay current and knowledgeable of banking trends and all Country Bank products and services.
• Responsible for running a cash drawer as needed, and maintaining an excellent teller balancing record in compliance with the Bank’s established Retail Banking Balancing Standards.
• Assists working weekend days in banking center as needed.
• Responsible for building long-lasting relationships with customers, community and colleagues through the embodiment of our Core Values: Integrity, Service, Teamwork, Excellence and Prosperity.

Knowledge and Skills

• Ability to manage and lead a team, and work independently to build and deepen customer relationships with internal and external customers.
• Ability to interpret ideas and facts, while also analyzing and interpreting federal and state laws and/or regulations.
• Strong customer service and sales skills.
• Strong written communication skills and ability to make effective presentations in a group setting.
• Intermediate knowledge of the Microsoft Office Suite, including Excel, Outlook, PowerPoint and Word.
• Strong knowledge of the Finastra core platform and operational processes, procedures and industry best practices is preferred.

Education and Experience

• Bachelor’s Degree or equivalent work experience preferred.
• Minimum of five years’ experience in a banking environment required.
• At least two years of coaching and supervising others, and proven experience of managing banking center teams preferred.
• Ability to acquire and maintain a Notary Public license required.
• Must maintain active registration with the Nationwide Mortgage Licensing System.
• May be required to become a Signature Guarantee/Medallion Stamp certified.

Working Conditions

This position is in a general Retail Banking Center environment and may require prolonged periods of standing and looking at a computer screen. Minimal physical effort is required but could include: repetitive motion of wrists and fingers; reaching over the counter; talking and hearing; and the