Retail Banking Officer - Annapolis

About the role

This position is 100% in office. The employee will work their scheduled work hours in a designated WesBanco location. Consideration for location will be Annapolis Banking Center.

Responsibilities

• Provides leadership to the banking center for daily sales, service and operations
• Assists with coaching, training and developing the staff
• Relationship building
• Successfully promotes Bank's products and services
• Communicates and partners effectively with branch staff and peers to promote team environment to ensure goals are met and informally coaches others for positive results
• Educates bank team on uncovering opportunities to help advance financial wellness of customers
• Sets priorities and follows through on the implementation of the defined sales and service activities
• Encouraged to actively participate in various community activities (Boards, Executive Committees, Advisory roles, etc)
• Supports proper functioning of all day-to-day operations including, but not limited to: customer service, open and close procedures, support of daily vault duties, comply with the control of cash levels, and adhere to the adequate supply of inventory, audit and compliance requirements
• Actively participates in regular sales and staff meetings
• Leads meetings as assigned
• Provides service to customers and prospective customers on various banking matters including the explanation of products being offered and professional resolution of problems/issues
• Builds successful working relationships with internal business partners seeking constructive peer feedback when appropriate
• Demonstrates sound judgment and decision making and by following established guidelines and procedures while utilizing appropriate resources for assistance when needed
• Maintains prescribed security controls to protect self and the banking center against criminal and fraudulent operations and unnecessary risks or exposures
• Maintains a position of trust and responsibility by keeping all sensitive information and customer business confidential and in a secured location
• Must have the working knowledge of all roles within a retail Banking Center
• Contribute in a team environment to service customer needs by answering incoming telephone calls and any additional duties assigned to support the success of the Banking Center

Qualifications

• High school diploma required
• Banking, Cash Handling, Sales, And Customer Service Experience Required
• Supervisory or leadership skills required

Skills

• Must be able to foster the partnerships that includes the banking center staff as well as employees from other lines of business
• Must possess the ability to effectively interact and build positive customer relationships and be able to clearly express concepts, ideas, and product information verbally and in writing
• Must have strong product knowledge for the level of selling and cross selling performance expected with position
• Must have excellent organizational skills and the ability to multi-task and to be flexible
• Proficient in Microsoft Outlook 365
• Proficient computer skills are required and the ability to learn various Banking Software programs
• Sound Mathematical And Analytical Skills Preferred
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form

Benefits

The position includes 17 days of PTO (Paid Time Off) and 5 days of STD (Short Term Disability), 11 annual paid holidays, and 1 float holiday. WesBanco has an excellent benefits package to include medical, dental, and vision, Health Care Flexible Spending, Dependent Care Flexible Spending, Transportation Fringe Benefit Plan, Group Life, Long Term Disability, Optional Life, access to voluntary benefit products such as Cancer, Term & Universal Life, Accident, Short-Term Disability and Critical Illness policies, and other ancillary benefit products. WesBanco also offers 401(k) with employee match.