Retail Associate - Nashville Soccer Club Team Store

About Us

Fanatics Commerce is the global leader in licensed sports merchandise, operating a vertically integrated platform that designs, manufactures, and delivers officially licensed apparel, jerseys, headwear, and collectibles for major leagues, teams, and events worldwide. With more than 900 e-commerce sites and a global omnichannel presence across digital, in-venue, and retail, Fanatics Commerce reaches fans in over 180 countries and powers official fan experiences for many of the world's most iconic sports properties.

Fanatics is building a leading global digital sports platform, offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming. Sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

About the Team

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally. The team has partnerships with major leagues, teams, colleges, and sports organizations worldwide, including the NFL, NBA, MLB, NHL, MLS, Formula 1, and more.

Role Overview

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Responsibilities

• Fan & Customer Impact (Obsessed with Fans)
  • Greet fans and ask questions to help make their shopping experience enjoyable.
  • Make recommendations based on observations and conversations with fans.
  • Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
  • Maintain sales floor and/or stockroom standards with an eye to detail.
• Ownership & Execution (Determined & Relentless Mindset)
  • Process sales transactions via the Fanatics Point of Sale System (POS).
  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
  • Perform additional responsibilities as directed by the management team.
• Innovation & Problem Solving (Entrepreneurial Spirit)
  • Identify opportunities to improve processes, products, or fan experiences.
  • Apply creative thinking and new approaches to solve complex challenges.
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Team & Leadership Impact (Build Championship Teams)
  • Collaborate cross-functionally to drive shared goals and team outcomes.
  • Build strong partnerships across the organization to deliver results.

Requirements

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Qualifications

High school diploma or equivalent experience preferred.