Retail Associate-Minnesota Vikings Mall Of America Team Store

Role Overview

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

How Will You Drive Impact?

• Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

• Fan & Customer Impact (Obsessed with Fans)

  • Greet fans and ask questions to help make their shopping experience an enjoyable one
  • Make recommendations based on observations and conversations with fans
  • Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience
  • Maintain sales floor and/or stockroom standards with an eye to detail

• Ownership & Execution (Determined & Relentless Mindset)

  • Process sales transactions via the Fanatics Point of Sale System (POS)
  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented
  • Perform additional responsibilities as directed by the management team

• Innovation & Problem Solving (Entrepreneurial Spirit)

  • Identify opportunities to improve processes, products, or fan experiences
  • Apply creative thinking and new approaches to solve complex challenges
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment

• Team & Leadership Impact (Build Championship Teams)

  • Collaborate cross-functionally to drive shared goals and team outcomes
  • Build strong partnerships across the organization to deliver results

• AI & DIGITAL CAPABILITY

  • Apply AI and technology to improve efficiency, quality, and outcomes
  • Use data and digital tools to inform decisions and enhance performance
  • Demonstrate curiosity and adaptability in adopting new technologies and ways of working
  • Contribute to a culture of innovation and continuous improvement

Required Qualifications

• Must be at least 18 years of age

• Previous retail, customer service, or hospitality experience preferred

• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events

• Reliable attendance and punctuality

• Strong communication, interpersonal, and teamwork skills

• Ability to work effectively in a fast-paced, team-oriented environment

• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds

• Maintain a professional appearance and represent the Fanatics brand positively

Education

High school diploma or equivalent experience preferred

BOLD Leadership Principles

We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

Wage Rate

The wage rate for this position is $15.97-$18.10/Hour, which represents base pay only and does not include short-term or long-term incentive compensation. When determining base pay, as part of a final compensation package, we consider several factors such as location, experience, qualifications, and training.