Retail Associate Manager BROOKLYN | Myrtle Ave

About the role

Arch Telecom’s Retail Associate Managers (RAMs) work as part of a Retail Team to bring the brand to life. They live and breathe the brand and Arch Telecom’s Core Values. Their role involves creating energy and excitement around our products and services, thriving in a fast-paced fun environment, and focusing on customer needs.

Responsibilities

• Help customers pick up where they left off in their shopping journey, whether online, through Customer Care or in-store
• Explore individual needs and provide hands-on demonstrations of the latest and greatest technology in-store
• Side-by-side selling to find personalized solutions beyond the bare-bones device and service plan that keep our customers connected to the people and lifestyle they love, including anything from unique accessories to up and coming Internet of Things (IOT) devices
• Guide customers through their purchasing experience with thoughtful questions, informative answers, and sharing expertise
• Absorb daily operations and coach the Retail Store Manager
• Complete training on in-store experience, new skills and processes, knowledge of systems and reference resources
• Build relationships with and partner with employees across channels, including business and customer service to collectively own the customer experience and resolve issues
• Identify and handoff small business leads
• Develop strong peer relationships where accountability for the company’s success is shared

Requirements

• Be at least 18 years of age
• High school degree or GED
• Ability to stand for long periods of time
• Ability to lift objects weighing up to 25 lbs
• Reliable transportation
• Full Time (40 hours)

Qualifications

• Competitive drive and demonstrates the confidence to succeed in a fast-paced sales environment
• Willingness to lead your team, sharing best practices, while serving customers and providing resolutions to issues
• Effective with operational, financial and performance management
• Amazing communication skills, to your team and customers
• Prior wireless sales experience

Skills

• Customer service proficiency
• Product demonstration skills
• Problem-solving abilities
• Team leadership

Benefits

• Employee Stock Ownership Program (ESOP)
• Competitive hourly pay
• Bonus earnings
• Automatic raises when reaching attainable milestones
• Exciting opportunities for career advancement
• Culture of care & excellence
• Health Benefits for Full Time Employees

Pay

• Competitive hourly pay

Schedule

• Full Time (40 hours)