Retail Associate Manager, Bilingual

About the role

This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales performance. It involves managing team training, customer interactions, and store operations to meet defined success metrics. The role requires maintaining expertise in products, services, and leadership practices to serve as a resource for the team. Success is measured by customer satisfaction, team development, financial results, and operational standards adherence. The work impacts the organization by enhancing customer experience and driving store performance aligned with business goals.

Responsibilities

• Lead team development and training to ensure achievement of monthly sales and service success metrics
• Manage customer experience by overseeing interactions, wait times, and problem resolution to build customer confidence
• Maintain store environment quality and compliance with visual merchandising and operational standards
• Monitor and control store expenses, including discounting and credits, to support financial performance
• Communicate corporate and store updates to ensure team awareness and system knowledge
• Perform other duties/projects as assigned by business management

Requirements

• High School Diploma/GED (Required)
• 1 year customer service and/or sales experience, retail environment (Preferred)
• At least 18 years of age
• Legally authorized to work in the United States
• No travel required

Skills

• Change Agility
• Change Management Coaching
• Coaching
• Coaching Conversations
• Communication
• Customer Engagement
• Customer Service
• Engaging People
• Escalation Resolution
• Leadership
• Performance Monitoring
• Product Knowledge
• Sales
• Sales Performance Coaching
• Talent Development
• Team Coaching

Pay

Total Target Cash Pay Range: $55,900 - $100,900, inclusive of target incentives. Base Pay Range: $41,925 - $75,675. The successful candidate’s actual pay will be based on work location, qualifications, and experience.

Benefits

Full and part-time employees have access to the same benefits when eligible, including:

• Medical, dental, and vision insurance
• Flexible spending account
• 401(k) with company match
• Annual stock grant and employee stock purchase plan
• Paid time off and up to 12 paid holidays (about 4 weeks for new full-time employees and 2.5 weeks for new part-time employees annually)
• Paid parental and family leave
• Family building benefits
• Back-up care and enhanced family support
• Childcare subsidy
• Tuition assistance and college coaching
• Short- and long-term disability
• Voluntary AD&D, accident, life, disability, and long-term care insurance
• Mobile service and home internet discounts
• Pet insurance
• Commuter and transit programs
• Free, year-round money coaches

Employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives.