Retail Associate Manager
About the role
This role supports store leadership to develop and guide the retail team in delivering customer-focused service and sales outcomes. It involves leading team members to meet customer needs through effective coaching, training, and operational management.
Responsibilities
- Lead and develop retail team members to achieve sales targets and deliver customer service excellence
- Coach and train staff on product knowledge, customer interaction, and store procedures to enhance team performance
- Manage store operations including visual merchandising, plan-o-gram compliance, and maintaining store environment standards
- Monitor and control store expenses, discounting, and credits to support financial objectives
- Oversee customer wait times and ensure customer needs are met through effective team coordination
- Stay current on products, services, and leadership practices to serve as an expert resource for the team
- Also responsible for other duties/projects as assigned by business management as needed
Requirements
Education and Work Experience:
- A High School Diploma/GED (Required)
- 1 year customer service and/or sales experience, retail environment (Preferred)
Qualifications
- Change Agility (Required)
- Change Management Coaching (Required)
- Coaching (Required)
- Coaching Conversations (Required)
- Communication (Required)
- Customer Engagement (Required)
- Customer Service (Required)
- Engaging People (Required)
- Escalation Resolution (Required)
- Leadership (Required)
- Performance Monitoring (Required)
- Product Knowledge (Required)
- Sales (Required)
- Sales Performance Coaching (Required)
- Talent Development (Required)
- Team Coaching (Required)
Skills
- Change Agility
- Change Management Coaching
- Coaching
- Coaching Conversations
- Communication
- Customer Engagement
- Customer Service
- Engaging People
- Escalation Resolution
- Leadership
- Performance Monitoring
- Product Knowledge
- Sales
- Sales Performance Coaching
- Talent Development
- Team Coaching
Benefits
At T-Mobile, employees in regular, non-temporary Retail and Business Sales roles are eligible for monthly or quarterly sales incentives. Additionally, employees have access to a comprehensive benefits package that includes:
- Medical, dental, and vision insurance
- A flexible spending account
- 401(k)
- Employee stock grants
- Employee stock purchase plan
- Paid time off and up to 12 paid holidays
- Paid parental and family leave
- Family building benefits
- Back-up care
- Enhanced family support
- Childcare subsidy
- Tuition assistance
- College coaching
- Short- and long-term disability
- Voluntary AD&D coverage
- Voluntary accident coverage
- Voluntary life insurance
- Voluntary disability insurance
- Voluntary long-term care insurance
- Mobile service & home internet discounts
- Pet insurance
- Access to commuter and transit programs
Pay
Total Target Cash Pay Range: $57,600 - $100,900, inclusive of target incentives
Base Pay Range: $43,200 - $75,675
The pay range above is the general base pay range for a successful candidate in this role. The successful candidate’s actual pay will be based on various factors, such as work location, qualifications, and experience, so the actual starting pay will vary within this range.
To find the pay range for this role based on hiring location, copy and paste this link into your browser: https://paylookup.t-mobile.com/paylookup?reqID=REQ363283