Retail Associate - Full Time

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and become part of a team that values your contributions while delivering high-quality brands and on-trend merchandise at extraordinary savings. This Full-Time Retail Associate position ensures our customers have a positive shopping experience through courteous service, efficient operations, and proper merchandise presentation.

Our team pursues excellence, fosters career growth, and works collaboratively to solve challenges. We celebrate diversity, equality, and inclusion, and strive to be a positive force in our community. With corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and 8 distribution centers nationwide, Ross is a Fortune 500 company committed to an inclusive work environment with continuous learning opportunities.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment, including clear egress to emergency exits.
• Treat all customers and associates with respect, courtesy, and professionalism; participate in company recognition programs.
• Assist customers with register transactions, merchandise inquiries, and general questions in a polite and knowledgeable manner.
• Greet customers with eye contact, smiles, and friendly interactions; ensure prompt and efficient responses to customer service needs.
• Maintain store cleanliness by sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and apply Loss Prevention Awareness programs, including shortage prevention and merchandise protection standards.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and credit card data.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately, adhering to all company policies and procedures.
• Maximize productivity by executing store best practices and minimizing steps in workflows.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.
• Work Full-Time hours as required by the position.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Spend up to 100% of working time standing, walking, and moving around the store.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: regularly push, pull, and lift more than 20 pounds.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution