Retail Associate - Full Time

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our mission of delivering high-quality brands and on-trend merchandise at extraordinary savings. As a Retail Associate, you will ensure our customers have a positive shopping experience while maintaining merchandise presentation and store standards. This role is key to fostering a fun, treasure-hunt atmosphere for our shoppers.

Our team values career growth, teamwork, diversity, equality, inclusion, and community engagement. We are a Fortune 500 company with corporate headquarters in Dublin, CA, buying offices in New York City, Los Angeles, and Boston, and distribution centers nationwide.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; participate in company recognition programs.
• Assist customers with merchandise, answer questions, and provide register support; greet customers warmly and thank them for transactions.
• Respond promptly and efficiently to customer service calls and issues, escalating to store leadership when necessary.
• Maintain store cleanliness by sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow loss prevention programs, including merchandise protection standards and Mark-Out-of-Stock (MOS) policies.
• Handle cash, check, charge card, and refund transactions accurately and securely, following all company procedures.
• Demonstrate a sense of urgency and maximize productivity by executing store best practices and minimizing inefficiencies.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.
• Work full-time hours, including weekends and holidays as required.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Ability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Competencies

• Manages Work Processes
• Business Acumen
• Plans, Aligns & Prioritizes
• Builds Talent
• Collaborates
• Leading by Example
• Communicates Effectively
• Ensures Accountability & Execution