Retail Associate - Full Time

About the Role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our mission of delivering high-quality brands and on-trend merchandise at extraordinary savings. As a Retail Associate, you will ensure our customers have a positive shopping experience while maintaining merchandise presentation and store standards. This role is integral to fostering a fun, engaging, and safe environment for both customers and team members.

Our team values career growth, teamwork, diversity, equality, inclusion, and community engagement. As a Fortune 500 company with $22.8 billion in 2025 revenues, Ross is committed to providing an inclusive work environment with continuous learning and development opportunities.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; participate in company recognition programs.
• Assist customers with register transactions, merchandise inquiries, and general questions in a polite and knowledgeable manner.
• Greet customers with eye contact, a smile, and a friendly demeanor; ensure prompt and efficient responses to customer service needs.
• Maintain store cleanliness by sweeping, mopping, dusting, replenishing restroom supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite newly received merchandise to the sales floor, merchandising items according to company guidelines and maintaining brand familiarity.
• Understand and follow the Loss Prevention Awareness program, including merchandise protection standards and shortage prevention.
• Demonstrate integrity and honesty in all interactions, safeguarding confidential information, cash, and credit card details.
• Follow Mark-Out-of-Stock (MOS) policies, including proper identification, processing, and disposal of MOS merchandise.
• Handle cash, check, charge card, and refund transactions accurately and efficiently, following all company procedures.
• Maximize productivity by executing store best practices and minimizing unnecessary steps in workflows.

Requirements

• Effectively communicate with customers, associates, and store leadership in a friendly, respectful, and cooperative manner.
• Perform basic mathematical calculations commonly used in retail environments.
• Ability to work full-time hours.

Qualifications

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Capability to stand, walk, and move around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other assigned supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.

Skills

• Manages work processes efficiently.
• Demonstrates business acumen and the ability to plan, align, and prioritize tasks.
• Builds and develops talent within the team.
• Collaborates effectively with others to solve problems and find solutions.
• Leads by example and communicates effectively.
• Ensures accountability and execution of responsibilities.