Retail Associate - Full Time

About the role

Join Ross, a leading off-price retail chain with over 2,200 stores, and contribute to our success by ensuring customers have a positive shopping experience. As a Retail Associate, you will engage with customers, maintain store standards, and support operational goals in a dynamic retail environment.

Responsibilities

• Prioritize safety by practicing safe behaviors and maintaining a secure shopping environment for customers and associates.
• Treat all customers and associates with respect, courtesy, and professionalism; greet customers warmly and assist them promptly.
• Provide register assistance, answer customer questions, and handle issues courteously, escalating to leadership when needed.
• Maintain store cleanliness by sweeping, mopping, dusting, replenishing supplies, and disinfecting high-touch areas.
• Adhere to the company dress code and maintain a professional appearance at all times.
• Perform daily sizing and recovery tasks to ensure a neat, organized, and efficiently merchandised store.
• Expedite merchandise receipts to the sales floor, following company presentation guidelines and maintaining brand familiarity.
• Understand and follow Loss Prevention Awareness programs, including merchandise protection and shortage prevention.
• Process Mark-Out-of-Stock (MOS) merchandise according to company policies and notify leadership for disposal approval.
• Handle cash, check, charge card, and refund transactions accurately and securely, following all company procedures.
• Demonstrate urgency and efficiency in performing tasks, maximizing productivity by minimizing steps and touches in workflow.

Qualifications

• Ability to communicate effectively and respectfully with customers, associates, and leadership.
• Basic mathematical skills for retail calculations.
• Ability to work full-time hours.

Skills

• Manages work processes efficiently.
• Strong business acumen and ability to plan, align, and prioritize tasks.
• Collaborative team player who leads by example.
• Effective communicator who ensures accountability and execution.

Physical Requirements

• Ability to use store equipment, including PDTs, registers, and PCs.
• Capable of standing, walking, and moving around the store for up to 100% of working time.
• Regularly bend, squat, kneel, climb, carry, reach, and stoop.
• Occasionally push, pull, and lift more than 25 pounds.
• Use janitorial equipment, rolling racks, ladders, and other supplies.
• For stockroom shifts: Ability to regularly push, pull, and lift more than 20 pounds.