Retail Associate - Cleveland Browns Team Store

About the Role

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

Responsibilities

• Fan & Customer Impact
  • Greet fans and ask questions to help make their shopping experience enjoyable.
  • Make recommendations based on observations and conversations with fans.
  • Help execute a brand connection by ensuring fans enjoy a top-notch shopping experience.
  • Maintain sales floor and/or stockroom standards with an eye to detail.
• Ownership & Execution
  • Process sales transactions via the Fanatics Point of Sale System (POS).
  • Maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented.
  • Perform additional responsibilities as directed by the management team.
• Innovation & Problem Solving
  • Identify opportunities to improve processes, products, or fan experiences.
  • Apply creative thinking and new approaches to solve complex challenges.
  • Act with urgency and adapt quickly in a fast-paced, high-growth environment.
• Team & Leadership Impact
  • Collaborate cross-functionally to drive shared goals and team outcomes.
  • Build strong partnerships across the organization to deliver results.

Requirements

• Must be at least 18 years of age.
• Previous retail, customer service, or hospitality experience preferred.
• Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events.
• Reliable attendance and punctuality.
• Strong communication, interpersonal, and teamwork skills.
• Ability to work effectively in a fast-paced, team-oriented environment.
• Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds.
• Maintain a professional appearance and represent the Fanatics brand positively.

Qualifications

High school diploma or equivalent experience preferred.

About Us

Fanatics is building a leading global digital sports platform. We ignite the passions of global sports fans and maximize the presence and reach for our hundreds of sports partners globally by offering products and services across Fanatics Commerce, Fanatics Collectibles, and Fanatics Betting & Gaming, allowing sports fans to Buy, Collect, and Bet. Through the Fanatics platform, sports fans can buy licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods; collect physical and digital trading cards, sports memorabilia, and other digital assets; and bet as the company builds its Sportsbook and iGaming platform.

Fanatics Commerce is a leading designer, manufacturer, and seller of licensed fan gear, jerseys, lifestyle and streetwear products, headwear, and hardgoods. It operates a vertically-integrated platform of digital and physical capabilities for leading sports leagues, teams, colleges, and associations globally—as well as its flagship site, www.fanatics.com. Fanatics Commerce has a broad range of online, sports venue, and vertical apparel partnerships worldwide, including comprehensive partnerships with leading leagues, teams, colleges, and sports organizations.