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Retail Associate -Cincinnati Bengals Team Store

Fanatics · Cincinnati, OH · 3 wk ago
Business DevelopmentFull-time

Role Overview

The Retail Associate delivers business and fan impact through BOLD leadership and execution excellence, leveraging data, automation, and AI-enabled insights. Home game shifts are considered a core responsibility of the position and may include pre-game, in-game, and post-game operational support.

How Will You Drive Impact?

  • Success is measured by the ability to deliver results through BOLD capabilities and measurable outcomes.

  • Fan & Customer Impact (Obsessed with Fans): Greet fans and ask questions to help make their shopping experience an enjoyable one; make recommendations based on observations and conversations with fans; help execute a brand connection by ensuring fans enjoy a top-notch shopping experience; maintain sales floor and/or stockroom standards with an eye to detail.

  • Ownership & Execution (Determined & Relentless Mindset): Process sales transactions via the Fanatics Point of Sale System (POS); maintain the highest standards of professionalism and customer service to ensure the Fanatics Brand and Team/League are always positively represented; perform additional responsibilities as directed by the management team.

  • Innovation & Problem Solving (Entrepreneurial Spirit): Identify opportunities to improve processes, products, or fan experiences; apply creative thinking and new approaches to solve complex challenges; act with urgency and adapt quickly in a fast-paced, high-growth environment.

  • Team & Leadership Impact (Build Championship Teams): Collaborate cross-functionally to drive shared goals and team outcomes; build strong partnerships across the organization to deliver results.

  • AI & DIGITAL CAPABILITY: Apply AI and technology to improve efficiency, quality, and outcomes; use data and digital tools to inform decisions and enhance performance; demonstrate curiosity and adaptability in adopting new technologies and ways of working; contribute to a culture of innovation and continuous improvement.

Required Qualifications

  • Must be at least 18 years of age

  • Previous retail, customer service, or hospitality experience preferred

  • Ability to work a flexible schedule, including evenings, weekends, holidays, home games, and special events

  • Reliable attendance and punctuality

  • Strong communication, interpersonal, and teamwork skills

  • Ability to work effectively in a fast-paced, team-oriented environment

  • Ability to stand, walk, bend, and move throughout scheduled shifts, as well as lift, carry, and move merchandise weighing up to 25 pounds

  • Maintain a professional appearance and represent the Fanatics brand positively

Education

High school diploma or equivalent experience preferred

BOLD Leadership Principles

We Build Championship Teams, we're Obsessed with Fans, we embrace a Limitless Entrepreneurial Spirit, and we approach every challenge with a Determined and Relentless Mindset.

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