Retail Assistant Supervisor

About the role

Required At times may be only “Supervisor in Charge” of entire facility. Responsible for assuring a high level of guest and donor service. Assists with supervision of retail and/or production activities to ensure that goals are met in production and sales. Ensure that Easterseals-Goodwill policies and procedures are uniformly enforced and followed.

Responsibilities

• May assist with staff meetings that improve communication, such as daily tool box talks and monthly department meetings
• Demonstrate superior guest service by handling guest transactions in a timely and courteous manner, and responding to guest complaints/concerns with a sense of urgency to see to their resolution
• Affirm that cash register, transaction, and cash handling procedures are strictly followed and enforced. Corrects any register or transaction errors according to established procedures
• Acknowledge and greet guests who come within 10 feet
• Completes or delegates tasks, as required, to bring store into compliance with “guest service” standards
• Assist in inventory control by performing rack rolling, maintenance, and stock rotation activities
• Aids in the management of new purchased products for best possible return
• Affirms retail display standards are met
• Completes administrative tasks, which include; accurate daily/weekly/monthly reporting; opening and closing procedures, cash management, and stock on hand reporting

Requirements

• Must be available to work evenings and weekends
• Requires standing, stooping, bending, or carrying for extended periods
• Requires moving 20-100 pounds by lifting, team lifting, or with mechanical assistance
• Requires tolerance to extreme changes in temperature and humidity
• Ability to move independently or with reasonable accommodation within the facility and community
• Applicant must be physically and mentally able to perform all requirements of the job

Qualifications

• High School/Equivalent
• 0-2 years previous experience

Skills

• Excellent customer service skills
• Strong organizational and time management skills
• Ability to work independently and as part of a team
• Knowledge of retail and/or production operations

Benefits

• Paid Time Off (PTO)
• 401(k) Retirement Plan + up to 4% contribution
• Tuition Assistance
• Flexible Spending + Health Savings Accounts
• 10% Discount on ESGW Services
• Employee Wellness Program
• 30% Discount at Goodwill Stores

Pay

Commensurate with experience

Schedule

Varies