Retail Assistant Store Manager, Savage X Fenty (St. Louis Galleria - St. Louis, MO)

About the role

Savage Retail is seeking an Assistant Store Manager for our St. Louis Galleria location in St. Louis, MO. Reporting directly to the Store Manager, you will serve as a key partner in driving store performance and team development. As a pivotal figure, you will shape the brand's retail presence and customer interactions, fostering a fearless, confident, and inclusive team to contribute to Savage x Fenty's retail operations success. You will bring the Savage x Fenty experience to our VIPs and customers while upholding the organization's values and culture.

Responsibilities

• Uphold an inclusive store culture reflective of our values and brand ethos, ensuring engaged store associates and outstanding customer experiences.
• Fulfill Manager on Duty responsibilities, including opening/closing procedures, bank deposits, driving productivity during downtime, maintaining cleanliness, and ensuring a welcoming sales floor.
• Achieve KPI targets, budgets, and objectives by fostering a culture of accountability for individual and overall performance.
• Maintain all safety and security standards, identifying and communicating potential issues.
• Engage customers by providing knowledge on product fabrics, features, fit, and function.
• Collaborate with the Store Manager on recruiting, hiring, and onboarding dynamic store employees aligned with brand philosophy.
• Coach and develop the store team to deliver an exceptional experience centered around our customer service model.
• Develop operations systems for product handling, storage, inventory management, shipping, and policy enforcement.
• Ensure accountability for day-to-day operational procedures, financial targets, and company policy standards.
• Drive the store’s customer service strategy to deliver a best-in-class omni shopping experience focused on inclusivity, innovation, and community outreach.
• Oversee the care and maintenance of in-store technology.
• Support the Store Manager and Leads in training Store Associates to actively engage customers.
• Delegate responsibilities while maintaining organizational control of branch operations and customer service.
• Provide and gather feedback from all organizational levels to continuously improve the business.
• Uphold visual merchandising and styling standards to align with the brand experience.
• Maintain cleanliness and organization of the store, including sales floor, stockroom, and common areas.
• Perform additional duties as assigned based on business or operational needs.

Requirements

• 3-4 years of experience in a high-volume retail environment with 2-3 years of direct leadership experience.
• Flexible and reliable schedule; availability to work evenings, weekends, and holidays based on business needs.
• High degree of comfort dealing with ambiguity and taking initiative when opportunities arise.
• Ability to identify, nurture, and develop talent in a fast-moving and ever-changing retail environment.
• Self-directed and highly motivated to take ownership of tasks and ensure solutions.
• Excellent verbal, written, and interpersonal communication skills.
• Familiarity with retail inventory and POS systems.
• Ability to multi-task, set priorities, and work well under pressure.
• Physical ability to constantly move, talk, hear, reach, grab, and stand for at least two consecutive hours; may occasionally involve stooping, kneeling, crouching, and climbing ladders.
• Tech-savvy or very comfortable with emerging technologies.
• Must be 18 years of age or older.

Benefits

• 70% employee discount on Savage Retail Brands.
• Paid sick time.
• Paid time off.
• 401k match.
• Quarterly Bonus Plan.
• Monthly free outfit.
• Additional benefits available.