Retail Assistant Store Manager-RIVERPLACE MALL

About the role

Bath & Body Works is seeking an Assistant Store Manager to join our team at RIVERPLACE MALL. As an Assistant Store Manager, you will work in partnership with the Store Manager to develop outstanding associates, deliver exceptional and consistent customer experiences, and positively impact growth across Bath & Body Works.

Responsibilities

• Attract, hire, develop, inspire, and retain top talent.
• Set and reinforce clear and concise performance expectations, results goals, and accountability with all associates.
• Responsible for leadership tasks as delegated by the store manager including acting as manager on duty, when scheduled, to address customer experience, vendor relationship, or maintenance issues.
• Partner with the members of the sales leadership team to support action plans that improve results and ensure effective execution of operational activities.
• Implement and sustain floorset direction to optimize the business and bring the product story to life.
• Perform opening and closing routines including execution of bank deposits, receipt of shipment, and interpret/disseminate company directives.
• Set the direction and goals for the day/shift when associates arrive for work.
• Provide individual and team performance feedback and recommendations to managers.
• Maintain payroll targets by ensuring appropriate sales floor coverage and maintaining a selling focus.
• Lead exceptional in-store customer experiences through demonstrating and modeling selling behaviors rooted in Our Values and elevated product knowledge.
• Create genuine connections with customers through uncovering needs, sharing product information, demoing products, and making personalized recommendations.
• Train, coach, reward, and motivate associates to improve selling and the customer experience.
• Reinforce selling expectations, performance, results, and accountability with all associates.
• Consistently provide the most safe, clean, and engaging experience by adhering to all safety standards and expectations.
• Maintain our values, policies, and procedures.
• Proven experience delivering sales, customer experience, and operational results in a fast-paced environment.
• Prior experience in a manager role, preferably in a retail setting.
• Thrive in a customer-first based retail environment.
• Able to foster a customer-focused selling culture.
• Effective communication skills, being open to feedback, and the ability to adapt quickly.
• Able to provide in the moment coaching to associates.
• Able to de-escalate store and customer situations effectively.

Requirements

• High school diploma, GED certificate, or relevant work experience.

Qualifications

• Lead with Curiosity & Humility
• Build High Performing Teams for Today & Tomorrow
• Influence & Inspire with Vision & Purpose
• Observe, Engage & Connect
• Strive to Achieve Operational Excellence
• Deliver Business Results

Skills

• Excellent communication skills
• Ability to lead and inspire teams
• Customer service orientation
• Ability to manage multiple priorities
• Strong organizational and time management skills

Benefits

• On-demand access to earned wages through DailyPay
• Tuition-free education through Guild
• 40% merchandise discount
• Competitive, performance-based compensation and bonus incentive programs
• No-cost mental health and wellbeing support
• Robust health, dental, vision, and life insurance options
• Paid time off and additional family benefits including paid maternity and parental leave

Pay

$20.25 – $25.43 per hour

Schedule

Variety of shifts including evenings, weekends, and holidays.