Retail Assistant Store Manager, Montgomery Mall

About the role

As an Assistant Store Manager at our elegant boutique in Montgomery Mall, you will be the co-leader to the Boutique Manager. You will play a pivotal part in executing strategy to ensure sales and profitability, leading store operations and delivering an unforgettable Nespresso brand experience.

Responsibilities

• Lead by example to coach and teach the team, ensuring we deliver our “House of Hospitality” to every customer.
• Inspire service excellence to create meaningful and memorable customer experiences daily.
• Drive Sales Results: Achieve winning sales and service performance through daily team coaching and effective communication. Use chat-ins to curate the ideal customer journey in our boutique.
• Evaluate boutique performance with the Boutique Manager to implement improvement strategies.
• Team Development: Motivate team performance through feedback and recognition. Collaborate with the Store Manager to champion the ongoing development and growth of the store team, building capabilities and creating an inspiring culture for learning.
• Operations Excellence: Adapt to evolving priorities. Ensure all operations, inventory, scheduling, and company processes are implemented. Execute store visual guidelines to optimize sales and product presentation.
• Quality Coach: Identify improvements to create efficiencies and keep the boutique running smoothly.
• Engaged Coffee Expert: Welcome, advise, and guide customers to identify their perfect coffee match. Create coffee moments by offering tastings and sharing your knowledge, our coffee, and our sustainability practices with customers.
• Connect with Community: Think entrepreneurially to plan events that engage new customers, strengthen relationships, and build brand recognition.
• Agile and Resourceful: Thrive by approaching opportunities and challenges with a drive to succeed. Be curious and flexible to try new things.
• Care About Safety: Promote a safety-conscious culture for our employees and customers.

Requirements

• 3+ years of professional experience in a fast-paced or luxury retail environment
• 2+ years of supervisory experience in people management and development of direct reports
• High School Diploma or GED required; Bachelor’s degree preferred
• Proven ability to organize and utilize time management and prioritization skills to effectively manage multiple tasks

Qualifications

• A real passion for coffee, respect for sustainability, and curiosity to educate oneself and others on our coffee culture
• Availability to work open and closing shifts, weekends, and holidays

Skills

• Customer Obsessed
• Team Development
• Operations Excellence
• Engaged Coffee Expert
• Community Engagement
• Agile and Resourceful
• Safety Conscious

Benefits

• Competitive Pay: Enjoy competitive pay along with quarterly bonuses for achieving team sales and service goals.
• Growth and Development: At Nespresso, you have the opportunity to build a career that aligns with who you are. Benefit from excellent training programs that empower you to take ownership of your career journey.
• Caring Culture: Nespresso is known for a culture that inspires you to be, feel, and do your best. We offer a supportive and collaborative team environment, making working with us feel like a fresh cup of coffee – warm, welcoming, and revitalizing.
• Purposeful Work: As a B Corp, we view coffee as a force for good. Enjoy work that makes a positive impact on people and the planet.

Pay

$56,000.00 to $76,000.00 per year

Schedule

Open and closing shifts, weekends, and holidays